Technical Software Implementation Specialist

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Fluxx

Site WebLinkedInTous les Emplois

51 - 200 employés

🤝 À but non lucratif

🏛️ Gouvernement

☁️ SaaS

💰 €29 200 000 Venture Round en 2021-04

Non-profit • Government • SaaS

Fluxx est un fournisseur leader de solutions logicielles de gestion de subventions basées sur le cloud, conçues pour permettre une philanthropie fondée sur les données pour les fondations, les gouvernements et les organisations caritatives publiques. La plateforme aide les organisations à rationaliser leurs processus de subvention, à améliorer la communication et à accroître la transparence grâce à une interface intuitive qui favorise la collaboration d'équipe et une prise de décision efficace. Avec des fonctionnalités puissantes telles que des tableaux de bord basés sur les rôles, des systèmes de données connectés, et des outils de reporting robustes, Fluxx permet aux gestionnaires de subventions de maximiser leur impact. L'entreprise est reconnue pour sa communauté de clients engagés et son aptitude à intégrer des outils tiers pour une efficacité et une précision accrues.

Description

• Manage the implementation of Fluxx software for multiple customers concurrently, delivering within the project scope and timeline deadlines • Ability to navigate and balance competing priorities across multiple projects • Collect and confirm product configuration requirements using blueprints, templates, prototyping, business analysis, and process analysis to deliver grant management solution configuration to meet those requirements • When appropriate, leverage knowledge of programming languages to meet customer’s requirements and enhance their experience of the platform • Utilize stellar project management skills and techniques to ensure scope and timelines are adhered to and the customer has a satisfactory experience during their implementation and beyond • Oversee the data migration within the project to both effectively communicate the process and model as well as complete the technical elements: data readiness, execution, iteration. • Troubleshoot and facilitate issue resolution, proactively collaborating with team members of other departments (Product, Support, Engineering, etc.) • Educate customers on how to use purchased software system and personalized system features • Communicate with different levels of management regarding project status and needs. Ability to discuss these solutions with both the technical and business community. • Be a great communicator, meaning you understand the significance and appropriate use of tone and mediums based on circumstance and audience. • Be ready, willing, and able to track and document everything that happens on the project, then report on it like clockwork to the project team and stakeholders.

🎯 Exigences

• 3-5 years of professional experience: 1) configuring software solutions, 2) eliciting customer requirements/user stories, and 3) business process analysis • Strong familiarity with agile project management principles, tools, and techniques. Previous project management experience required. • Be comfortable presenting technical information and leading customer meetings with professionalism and integrity • Very strong analytical skills and the expertise to translate user scenarios (or business requirements) into technical solutions • Experience and/or understanding of data migration processes and principles • Detail-oriented with the ability to multitask, meet deadlines, and quickly process information • A track record of being a team player and leader with strong interpersonal skills and a talent for collaboration • Be a problem-solver who has a demonstrated ability to overcome challenges with creative solutions • Be a self-motivated, independent worker and thinker with a positive attitude • Familiarity with grant management processes is a huge a plus • Familiarity with CRM and grantmaking software is also a plus (especially Fluxx Grantmaker) • Familiarity with scripting skills, including CSS/HTML/Liquid/Ruby • Passionate about Fluxx’s vision to become THE company that changes philanthropy forever.