Technical Service Manager

Emploi pas sur LinkedIn

🕒 il y a 5 jours

🐎 Kentucky, Tennessee – Distant

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⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

👔 Manager

🦅 Parrain de Visa H1B

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👻 Score fantôme 10%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of FMC

FMC

1 - 10 employés

💼 Conseil

🏥 Santé

📣 Marketing

Consulting • Healthcare • Marketing

FMC est une société de coaching personnel et professionnel dirigée par le Dr Freda McCormick, spécialisée dans le coaching d'entretien, de carrière, d'examen/viva, individuel et de groupe, ainsi que dans le conseil, le soutien et la formation en ressources humaines. Fort de son expérience étendue en gestion des ressources humaines dans le secteur de la santé, les collectivités locales et l'enseignement supérieur et continu, FMC offre des coachings sur mesure, des ateliers, le développement de politiques et un support RH pour les particuliers, les petites entreprises et les associations afin d'améliorer les performances, la confiance en soi et les résultats liés aux ressources humaines.

Description

• Handle all technical support functions for the assigned area on behalf of FMC • Work closely with the sales team, regional sales leadership, regional technical manager, marketing, regulatory, product development, and other technical support personnel • Manage university research testing funds, training presentations, localized sales tools, and customer complaints • Maintain technical knowledge of commercial agriculture, new technologies, and competitive chemistries and positioning • Build relationships with university extension personnel and other territory influencers • Support preparation for FMC product launches and representation in publications and field and industry events • Manage, implement, and supervise research testing funds and trial plans through the grant-in-aid budget • Develop and supervise support activities aligned with annual FMC goals and objectives • Align testing programs with market trends and upcoming development projects • Manage expenses, service-to-sales dollars, and product demonstration budgets • Provide technical product training, regional complaint-handling guidance, and agronomic expertise during complaint calls • Develop training modules and provide technical consulting and training to internal and external groups • Provide validation data for label updates and amendments and assist regulatory with label-use instructions • Produce newsletters, technical recommendation sheets, and other sales collateral • Review, edit, and approve technical, sales, marketing, and advertising communications • Strengthen communication between regional technical support and internal functional groups

🎯 Exigences

• MS in Entomology, Plant Pathology/Physiology, Weed Science, Agronomy or other agricultural/related science or equivalent experience • 2–5 years of experience in technical support, selling chemical crop protection, seed or agronomy services • Certified Crop Advisor or equivalent certification desired • Excellent speaking, writing, and computer skills • Working knowledge of ARM • Capability to design protocols and research projects demonstrating agronomic input features and benefits • Ability to summarize technically complex information for audiences with limited technical expertise • Ability to operate effectively under pressure, navigate contentious situations and resolve conflict • Ability to build, sustain and service business relationships with customers, key retail account agronomy staff, and teammates • Ability to make complex decisions under minimum supervision and independent judgment • Ability to negotiate effectively with customers, teammates and management • Experience leading projects or special assignments outside the area/region with little guidance • Experience serving as a valuable technical resource within a sales organization

🏖️ Avantages

• Equal opportunity employer committed to diversity and inclusion • Respectful workplace free from discrimination and harassment

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