Service Specialist, Digital Banking

🕒 il y a 28 jours

🇺🇸 États-Unis – Télétravail

💵 $52 000 - $55 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🚫👨‍🎓 Aucun diplôme requis

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Forbright Bank

Site WebLinkedInTous les Emplois

201 - 500 employés

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Forbright Bank est une institution financière située dans la région de Washington, D. C. , offrant une gamme de services bancaires personnels et professionnels avec un accent sur la durabilité. La banque propose des comptes d'épargne à haut rendement, des certificats de dépôt, des comptes courants d'entreprise, des services d'épargne et de carte de crédit, tout en se spécialisant dans le financement pour l'énergie, les soins de santé, l'immobilier et la finance d'entreprise. Avec pour mission de soutenir la décarbonisation et les projets d'énergie renouvelable, Forbright Bank s'engage à financer une économie plus propre. La banque se démarque par sa focalisation sur des pratiques bancaires durables et est reconnue pour ses comptes d'épargne à intérêt élevé et ses initiatives durables.

Description

• Provide friendly, expedient, and professional customer service to Forbright Bank customers via telephone and/or written correspondence • Support a customer service environment that is focused on Forbright’s mission, vision, and core values • Handle inbound and outbound customer calls, secure messages, and/or emails in a fast-paced contact center environment • Use effective communication and probing questions and critical thinking skills to identify customer needs and provide relevant solutions which may include offering banking products • Manage multiple tasks such as efficiently navigating between systems and resources • Advise and educate customers on available Forbright's digital tools and resources to improve the user experience • Assist in application research and customer communication around applications • Intake/process Reg E claims in accordance with Federal Guidelines • Support fraud analysts by gathering information and logging findings within various systems • Frequent communication with fraud analysts and other customer service representatives • Answer all inbound calls by welcoming callers in a polite, friendly, and professional manner • Provide outstanding customer service by demonstrating empathy, active listening, and professionalism • Embrace continuous improvement and development through coaching and collaboration with manager and team members • Is knowledgeable of and adheres to established policies, procedures and processes and exercises appropriate approval authority • Identify solutions leading to the retention and the building of member relationships while consistently maintaining a high level of customer service • Assist in training new and existing employees, in conjunction with Contact Center management and the Training Department • Perform other duties as assigned

🎯 Exigences

• High School Diploma or GED required • Minimum of 2 years of customer service experience required • Previous job duties in a Customer Service Representative titled position preferred • Knowledge of financial institutions • Experience in the use of general math, ten-key, and basic computer skills • Can use language effectively to gather information and facilitate the exchange of thought and ideas; express self clearly and logically • Possess exceptional analytical skills and use of sound judgement; competent at applying logic to solve problems • Competently works under pressure; is skilled at calmly diffusing highly charged situations and works with a sense of urgency • Quick and thorough learner and competently applies newly learned information • Quick to adopt and support frequent updates and changes • Detail oriented and skilled in data entry • Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) • Excellent verbal, written, and interpersonal communication skills • Strong organizational skills and attention to detail • Outstanding problem-solving and time management skills • Self-motivated, self-directed, and results-oriented • Adaptable and able to multitask in a fast-paced environment • Can work independently and within a team; solution-oriented with a collaborative approach

🏖️ Avantages

• Comprehensive health, dental, and vision plans • 4 weeks PTO • 401k + company match • Metro SmartTrip benefits ($50/mo) • Remote or hybrid (4 days per week in-office) work schedules for most positions • Incentives for purchasing solar panels, electric vehicles, biking to work, etc. • Paid subscriptions to Veterans Compost, Capital Bikeshare, Imperfect Foods reimbursement, and more! • The Washington Post Top Workplaces winner for four consecutive years (2023-2026)