Global Flagship Accounts Manager

Emploi pas sur LinkedIn

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

🦅 Parrain de Visa H1B

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👻 Score fantôme 10%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Fortive

Fortive

10 000+ employés

Fondée en 2016

🏥 Santé

🏭 Fabrication

📦 Logistique

💰 Post-IPO Equity en 2020-03

Healthcare • Manufacturing • Logistics

Fortive est un groupe mondial de technologies industrielles, spécialisé dans la fourniture de solutions avancées pour la santé, de solutions d’exploitation intelligentes et de technologies de précision. Fort de 18 000 collaborateurs, Fortive s’attaque à des défis techniques complexes afin de rendre les opérations industrielles plus sûres, plus intelligentes et plus efficaces. L’entreprise met l’accent sur la durabilité, l’intégrité et l’amélioration continue, en œuvrant pour un avenir plus robuste, plus sûr et plus intelligent. Fortive a été reconnue comme l’une des entreprises les plus responsables des États‑Unis, démontrant son engagement en faveur d’un impact social et environnemental positif.

Description

• Serve as the primary point of contact for assigned customer accounts • Build trusted relationships with key stakeholders and decision-makers • Conduct regular business reviews to understand customer objectives, challenges, and growth opportunities • Develop and execute account plans supporting customer retention, expansion, and long-term success • Drive renewals and identify upsell and cross-sell opportunities across software solutions, subscriptions, and professional services • Meet or exceed revenue, retention, and growth targets through proactive pipeline management • Monitor customer health and proactively address risks affecting satisfaction or retention • Collaborate with Customer Success and Support teams to resolve issues and ensure positive customer experiences • Educate customers on industry trends, best practices, and new product capabilities • Maintain accurate sales forecasts, pipeline activity, customer records, and account plans in CRM systems • Partner with Product, Marketing, Solution Engineering, Professional Services, Legal, and Finance teams • Gather and communicate customer feedback, market insights, and product enhancement requests to internal stakeholders • Manage customer retention, growth, and long-term success within an assigned account portfolio

🎯 Exigences

• 5+ years of account management or customer growth experience in a SaaS organization • Experience managing enterprise or strategic customer accounts • Experience managing customer contracts, renewals, and commercial discussions • Experience driving account expansion through upselling and cross-selling initiatives • Experience navigating complex sales cycles, procurement processes, and contract negotiations • Proven ability to meet or exceed revenue, renewal, retention, or growth targets • Experience using CRM systems such as Salesforce, HubSpot, or similar platforms • Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience (preferred) • Experience collaborating across Customer Success, Product, Professional Services, and Sales organizations (preferred) • Strong analytical skills with the ability to interpret customer data, usage metrics, and business performance indicators (preferred) • Familiarity with customer success methodologies and account planning frameworks (preferred) • Strong consultative selling, relationship management, and negotiation skills (preferred) • Excellent verbal, written, and presentation communication skills (preferred)

🏖️ Avantages

• Personal development resources, coaching, and support through Accruent’s “Grow Without Limits” program • Learning and growth opportunities • Equal opportunity employer • Reasonable accommodations for applicants with disabilities

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