Product Operations Specialist

🕒 il y a 6 jours

🇺🇸 États-Unis – Télétravail

💵 $77 000 - $101 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

⚡️ Responsable Opérations Produit

👻 Score fantôme 0%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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FranklinCovey

Site WebLinkedInTous les Emplois

501 - 1000 employés

Fondée en 1997

💼 Conseil

📣 Marketing

🏥 Santé

Consulting • Marketing • Healthcare

FranklinCovey est un leader mondial de la transformation organisationnelle, spécialisé dans le développement de leaders, d'équipes et de cultures exceptionnels pour stimuler les résultats commerciaux. Ils offrent une gamme variée de services, incluant des formations, des coachings exécutifs et du conseil, avec un accent sur l'efficacité personnelle et interpersonnelle afin d'améliorer les compétences des individus et la performance globale des équipes. Grâce à des outils tels que l'All Access Pass et les 7 Habitudes des gens très efficaces®, FranklinCovey permet aux organisations d'atteindre des résultats probants et durables dans divers secteurs.

Description

• Support the monthly release cycle end to end, including the calendar, internal and external release notes, publication and partner communications • Uphold the launch readiness standard so support, customer success and field teams are prepared before releases ship • Coordinate course and content launches with the Content team, including readiness checks and help content • Track post-launch follow-through, confirm what shipped, capture outcomes and route follow-ups • Administer localization workflows, including translation platform administration, string approvals, translator onboarding and release timing across languages • Coordinate localized launches and announcements • Maintain the shared cross-team issue board through first review, prioritization, routing, investigation notes, escalation and board-health management • Contribute to customer-facing and internal product documentation; publish help articles ahead of launch and retire stale content • Serve as a first line of contact for support and customer success questions • Participate in recurring partner forums across support, customer success, sales, marketing, consultant and international administrator groups • Manage launch communications and question routing, turning recurring answers into documentation • Facilitate pre-launch enablement through sessions, walkthroughs and reference materials • Keep demonstration and training environments current and reliable • Contribute to product operations planning by proposing initiatives, documenting commitments, maintaining the portfolio and reporting progress • Support portfolio and backlog hygiene across product work-management tools • Establish and track operating metrics, maintain baseline data and summarize realized impact • Identify time-consuming processes, propose improvements and support implementation • Apply AI to routine work such as triage assistance, release-note and help-article drafts and recurring reporting; measure and report savings • Work daily with customer support, customer success, sales, marketing, content and localization teams • Report to the Senior Product Manager

🎯 Exigences

• Bachelor's degree or equivalent practical experience • 2+ years in product operations, product support, release or program management, or a comparable cross-functional operations role in a software or platform organization • Experience writing customer-facing product documentation such as release notes or knowledge base articles • Ownership of a recurring release or launch process spanning multiple teams, including its communications • Fluency with product and work-management tooling (Asana, Jira, Zendesk, ProductBoard or equivalents) • Hands-on use of AI tools to automate recurring operational work, and judgment about what should not be automated • Localization or translation management (Transifex, Smartling, Phrase or equivalent) • Experience in a SaaS or platform company serving enterprise customers • Coordination-level experience with enterprise integrations such as HRIS, single sign-on or SCORM • Experience standing up a product operations function, or a new operational process, from scratch • Reporting and dashboard tools • Coaching teammates without formal management authority • Clear written and verbal communication with technical and non-technical audiences

🏖️ Avantages

• Medical insurance • Dental insurance • Vision insurance • HSA • Employee stock purchasing program • 401(k) • Paid time off • Holiday pay • Occasional team or on-site planning travel (<10%)

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