Automotive Sales BDC Manager

🔥 il y a 23 heures

🚗 Michigan – Distant

🚗 Michigan – Remote

💵 $75 000 - $100 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🤑 Commercial

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Freedom Motors USA

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1987

🚘 Automobile

🏭 Fabrication

👥 B2C

Automotive • Manufacturing • B2C

Freedom Motors USA est un constructeur et concessionnaire de véhicules spécialisés dans les SUV et vans accessibles aux fauteuils roulants par l'arrière. Fondée en 1987 et basée à Battle Creek, MI, l'entreprise conçoit et fabrique ses propres rampes et technologies d'accessibilité aux États-Unis, mettant l'accent sur les pièces mobiles hydrauliques, les rampes ultra-larges de 48" et des méthodes de construction qui préservent l'intégrité structurelle et la sécurité d'origine du constructeur (OEM). Freedom Motors dessert à la fois les clients particuliers (individus et familles) et les opérateurs commerciaux/NEMT, offrant des conversions de véhicules, des SUV et des vans accessibles (y compris des options hybrides), un support de service avec une approche de réparation « open-source », et des options de financement.

Description

• Recruit, onboard, and develop BDC team members • Lead daily virtual stand-ups, weekly one-on-one coaching sessions, and monthly performance reviews • Monitor real-time call queues, live chat, and CRM pipelines • Manage remote scheduling, PTO, and shift coverage • Develop and execute video demo appointment strategies • Train BDC Mobility Advisors to pitch, schedule, and confirm live video walkthroughs • Coordinate with the VP of Sales and Sales Assistant on sales reporting • Manage video demo calendar capacity and specialist/videographer coverage • Track video demo appointment, conversion, and customer satisfaction metrics • Define, track, and report individual and team KPIs • Analyze performance data and implement process improvements • Implement performance improvement plans with HR • Present KPI scorecards and strategic insights to senior leadership • Develop and maintain sales and appointment-scheduling scripts • Review at least five recorded calls per BDC team member weekly • Score interactions using the company QA rubric • Update scripts quarterly based on product, conversion, and marketing changes • Ensure complete CRM logging for every customer touchpoint • Configure CRM workflows, lead routing, and task automation • Train team members in disability etiquette, person-first language, and sensitivity best practices • Develop mobility and funding resource guides • Establish escalation procedures for complex customer needs • Champion the company mission in team and customer interactions

🎯 Exigences

• Currently working as a Sales BDC Supervisor or Manager • 3+ years of experience in an automotive BDC, call center, or inside sales environment • Ability to lead and motivate a fully remote team toward consistent KPI attainment • Proficiency with automotive or mobility-focused CRM platforms • Exceptional communication skills with a warm, patient, consultative style for medically sensitive conversations • Experience scheduling and managing virtual appointments or video-based demos/consultations • Reliable high-speed internet • Professional, distraction-free remote workspace • Experience in adaptive equipment, home health, medical device, or disability services sales highly preferred • Familiarity with wheelchair-accessible vehicle conversions is a significant advantage • Experience delivering virtual demos via Zoom, Teams, or FaceTime in a sales or customer experience context highly preferred