Strategic Account Manager

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $125 000 - $160 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

👻 Score fantôme 8%

Ce que ça veut dire : la probabilité que personne ne recrute vraiment pour cette offre.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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FutureFit AI

Site WebLinkedInTous les Emplois

11 - 50 employés

🤖 Intelligence artificielle

🤝 B2B

☁️ SaaS

💰 Seed Round en 2022-03

Artificial Intelligence • B2B • SaaS

FutureFit AI s'associe avec des entreprises du Fortune 500, des gouvernements et des organisations de développement de la main-d'œuvre pour fournir un outil alimenté par l'IA qui agit comme un GPS pour aider les travailleurs à naviguer dans les transitions de carrière, les soutenant depuis l'orientation professionnelle, jusqu'à la reconversion, en passant par le placement professionnel.

Description

• Lead end-to-end implementation of complex workforce technology solutions • Develop implementation strategies, work plans, decision frameworks, timelines, and governance structures • Facilitate discovery sessions covering customer goals, policies, programs, stakeholders, technology environments, and operational constraints • Lead discussions on current- and future-state workflows, user journeys, service-delivery models, and data flows • Identify risks, dependencies, and unresolved decisions and drive them toward resolution • Build trusted relationships with executive sponsors, program leaders, technical stakeholders, and frontline teams • Lead executive presentations, steering committee meetings, strategic planning sessions, and implementation workshops • Communicate complex information through presentations, written recommendations, status updates, and decision documents • Connect platform decisions to customers’ workforce, economic-development, and organizational strategies • Navigate competing stakeholder priorities and build alignment across customer organizations and partners • Partner with Product, Engineering, Data, and Design to clarify customer needs, evaluate solutions, and communicate tradeoffs • Provide customers with updates on integrations, data exchanges, configuration work, and technical deliverables • Explain technical concepts to audiences with varying technical expertise • Represent customer perspectives while balancing individual requests with scalable product strategy • Identify recurring customer needs and market trends for the product roadmap • Develop understanding of customers’ workforce ecosystems, target populations, programs, partners, and policy environments • Monitor workforce policy, labor-market trends, funding developments, economic conditions, and other external factors • Help customers adapt strategy, implementation, or platform experience to changing conditions • Deliver tailored platform demonstrations • Guide launch planning, stakeholder enablement, adoption, and ongoing optimization • Establish success measures and connect platform activity to program and workforce outcomes • Identify opportunities to deepen customer impact, expand platform usage, and strengthen long-term partnerships • Own ongoing account management through renewal and expansion

🎯 Exigences

• Significant experience in strategic customer success, management consulting, workforce development, education technology, government technology, implementation, or a related field • Strong project and program management skills, including management of multiple workstreams, dependencies, and stakeholders • Demonstrated ability to advise and present to senior executives and high-level stakeholders • Exceptional verbal and written communication skills • Strong problem-solving skills and comfort operating in ambiguous, evolving environments • Consultative relationship-building approach, including challenging assumptions, navigating difficult conversations, and building stakeholder alignment • Ability to quickly learn new policies, programs, technical concepts, and market dynamics • Ability to work in EST/EDT business hours • Legally eligible to work in the United States • Willingness to undergo a background check if required • Willingness to travel occasionally for conferences, offsites, and team gatherings • Nice to have: strong knowledge of public workforce systems, education-to-employment pathways, economic development, or adjacent workforce topics • Nice to have: experience leading complex, multi-stakeholder technology implementations or transformation initiatives • Nice to have: confidence discussing integrations, data exchanges, system configurations, and product development

🏖️ Avantages

• Work-from-home office setup stipend • Hybrid schedule option for employees located close to the New York City office • Reasonable accommodation for disabilities during application, interviews, and employment • Equal opportunity, inclusive workplace

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