Senior Manager, Safety and Quality

🕒 il y a 1 mois

🌵 Arizona, California, +16 états de plus – Distant

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💵 $145 600 - $182 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 12%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Fuze Health

Fuze Health

1001 - 5000 employés

🏥 Santé

☁️ SaaS

💊 Pharmaceutique

Healthcare • SaaS • Pharmaceuticals

Fuze Health est une entreprise de soins de santé axée sur la technologie qui fournit des solutions de pharmacie intégrées, des services cliniques et des logiciels basés sur les données aux organisations de santé, payeurs, employeurs et partenaires des sciences de la vie. Grâce à sa pharmacie numérique FuzeRx, ses programmes cliniques Fuze Services et sa plateforme Fuze Technologies, elle propose une exécution de prescriptions via API, de la télésanté, des diagnostics et de la génomique, de l'engagement des patients et de l'analyse pour améliorer l'accès, l'adhésion, l'identification précoce des affections et les résultats à grande échelle.

Description

• Own FuzeRx’s quality management systems, including for supply chain and manufacturing partners • Develop and maintain quality policies, SOPs, and work instructions • Ensure recalls, deviations, CAPA, complaints, adverse events, and investigations are documented, tracked, and resolved with the regulatory team and appropriate leaders • Facilitate inspection and audit readiness with compliance across operations • Lead continuous improvement initiatives that strengthen the quality culture • Partner with cross-functional teams to resolve quality issues and prevent recurrence • Manage the compilation, accuracy, and timely submission of quality metrics to licensing boards, PBMs, and accreditation organizations such as URAC • Design, track, interpret, and present quality dashboards, error rates, and performance KPIs to senior leadership • Monitor trends across medication errors, near misses, dispensing quality, patient complaints, shipping quality, and customer-specific quality metrics • Analyze data to identify recurring issues and emerging risks • Conduct root cause analyses for quality events and operational failures • Initiate and implement corrective and preventive actions (CAPAs) with cross-functional leaders • Recommend and lead process improvements that reduce variation and improve quality and safety • Measure the effectiveness of implemented quality improvements • Analyze patient complaints and satisfaction trends and identify operational drivers affecting patient experience • Develop recommendations to improve service quality, turnaround times, and patient outcomes • Partner with Customer Experience teams to reduce repeat issues • Collaborate with compliance, operations, clinical services, enterprise, and regulatory affairs teams • Provide guidance and training to internal stakeholders on quality best practices • Hire and develop team members and manage team performance • Provide direct oversight, strategic direction, and daily management to the quality team • Build career paths, provide mentorship, conduct performance reviews, and foster team development

🎯 Exigences

• Graduate of an accredited school of pharmacy • Licensed Pharmacist (RPh) in good standing with a state Board of Pharmacy • Any non-resident licenses as dictated by business strategy • 5+ years of management experience in quality or compliance functions • 5+ years of progressive experience in pharmaceutical, biotech, or healthcare supply chain quality assurance • Strong knowledge of FDA, DEA, cGMP, and state pharmacy regulations • Experience conducting and managing CAPA and implementing QMS processes • Strong collaboration skills across supply chain, operations, clinical, and regulatory teams • Proficiency in GSuite, Slack, and digital quality management systems • Excellent organizational and communication skills, with proven ability to influence stakeholders and vendors • Ability to work at a computer terminal with monitor, keyboard, and mouse for extended periods • Ability to stoop, bend, and reach for equipment and supplies • Ability to perform frequent repetitive wrist, hand, and finger motions • Ability to lift, carry, push, pull, and move light objects up to 20 pounds • Ability to effectively communicate verbally, discern auditory information, and visually perceive details • Must be authorized to work for any employer in the U.S.

🏖️ Avantages

• Dental insurance • Vision insurance • Multiple group medical plans • 401(k) retirement savings plan • Group life insurance • Accidental death and dismemberment (AD&D) insurance • Flexible spending account (FSA) • Health savings account (HSA) • Commuter benefits • Employer-paid short-term disability (STD) insurance • Employer-paid long-term disability (LTD) insurance • Supplemental spouse life insurance • Legal insurance • Employee assistance program • Home health testing kits • Fertility medication discount program • Flexible vacation time • Accrued paid sick time • 10 paid holidays • 2 floating holidays for full time non-exempt employees • Eight weeks of paid parental leave for eligible employees • Additional paid weeks for the birthing parent • 4 weeks paid caregiver leave • Lifestyle Spending Account allowance each month

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