Senior Manager, Americas Order Management

Emploi pas sur LinkedIn

🕒 il y a 15 jours

🌲 North Carolina, Massachusetts – Distant

🌲 North Carolina – Remote 🍂 Massachusetts – Remote

💵 $109 200 - $192 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

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Genesys

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1990

🤖 Intelligence artificielle

☁️ SaaS

📡 Télécommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys est un fournisseur de premier plan de solutions d'orchestration d'expérience alimentées par l'IA, conçues pour offrir des expériences personnalisées à grande échelle. Leurs offres incluent des logiciels de centre de contact complets, des solutions de gestion de l'engagement de la main-d'œuvre, et une plateforme ouverte avec une architecture cloud. Les plateformes Genesys Cloud CX et EX optimisent les expériences clients et employés via une automatisation intelligente et une IA intégrée, permettant un engagement transparent sur tous les canaux. Avec un accent sur divers secteurs tels que la banque, la santé, le commerce de détail, l'assurance et le gouvernement, Genesys aide les organisations à transformer le paysage des interactions clients et employés. De plus, leur AppFoundry Marketplace propose des applications pré-intégrées pour étendre les fonctionnalités de la plateforme.

Description

• Drive end-to-end Order Management and billing operations with a focus on completeness, accuracy, compliance, scalability, and operational efficiency. • Establish operational objectives, staffing strategies, and execution plans for Americas Order Management functions in alignment with regional and global priorities. • Evaluate operational and financial risks and strengthen internal control frameworks aligned with SOX and company compliance standards. • Manage and monitor operational KPIs, service levels, and performance metrics to support accountability and continuous improvement. • Lead cross-functional transformation initiatives involving Sales, Finance, Revenue Operations, IT, Customer Success, and Receivables Management. • Drive process modernization through automation, AI-enabled capabilities, workflow optimization, and digital transformation initiatives. • Establish and enhance policies, procedures, and standardized operating practices. • Analyze complex operational challenges where problems may not be clearly defined and determine appropriate solutions using business judgment, organizational precedent, and data-driven analysis. • Improve customer billing experience through timely resolution of disputes, proactive issue identification, and sustainable root-cause remediation. • Coach and develop team members while fostering collaboration, accountability, innovation, and employee engagement across geographically distributed teams.

🎯 Exigences

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field • Minimum 10 years of progressive leadership experience in Order-to-Cash, Order Management, Revenue Operations and Accounting, Finance, Audit or related leadership roles within a global SaaS or technology organization. • Strong understanding of internal controls, revenue accounting, financial risk management, and process optimization. • Demonstrated experience leading large or multi-functional teams • Experience managing initiatives involving process transformation, automation, RPA, AI-enabled technologies, or workflow optimization. • Strong analytical, strategic thinking, and organizational leadership capabilities. • Experience with enterprise systems such as Salesforce, Zuora, Workday, or related platforms preferred.

🏖️ Avantages

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments