Senior Manager, Development – CRM

Emploi pas sur LinkedIn

🕒 il y a 9 jours

🌲 North Carolina, Texas – Distant

🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $182 800 - $321 400 / an

⏰ Temps Plein

🟠 Senior

🏆 Customer Success

🦅 Parrain de Visa H1B

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Genesys

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1990

🤖 Intelligence artificielle

☁️ SaaS

📡 Télécommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys est un fournisseur de premier plan de solutions d'orchestration d'expérience alimentées par l'IA, conçues pour offrir des expériences personnalisées à grande échelle. Leurs offres incluent des logiciels de centre de contact complets, des solutions de gestion de l'engagement de la main-d'œuvre, et une plateforme ouverte avec une architecture cloud. Les plateformes Genesys Cloud CX et EX optimisent les expériences clients et employés via une automatisation intelligente et une IA intégrée, permettant un engagement transparent sur tous les canaux. Avec un accent sur divers secteurs tels que la banque, la santé, le commerce de détail, l'assurance et le gouvernement, Genesys aide les organisations à transformer le paysage des interactions clients et employés. De plus, leur AppFoundry Marketplace propose des applications pré-intégrées pour étendre les fonctionnalités de la plateforme.

Description

• Lead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platform • Own end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teams • Drive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystems • Influence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performance • Partner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impact • Build and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworks • Strengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliability • Develop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvement • Identify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiatives • Collaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem value

🎯 Exigences

• Proven experience leading and developing high-performing software engineering teams in cloud or SaaS environments • Strong technical background in system design, scalability, performance, and reliability • Experience working with CRM platforms or customer engagement systems • Familiarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrame • Experience with modern JavaScript or TypeScript frameworks such as Vue or Svelte • Demonstrated ability to define and execute technical strategy aligned with business objectives • Strong cross-functional collaboration skills with product, design, and engineering stakeholders • Track record of delivering complex, multi-team technical initiatives with high quality and predictability.

🏖️ Avantages

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments