Senior Customer Service Representative

🕒 il y a 8 mois

🏈 Alabama, Connecticut, +33 états de plus – Distant

🏈 Alabama – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $43 200 - $66 400 / an

⏰ Temps Plein

🟠 Senior

💝 Support Client

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Genworth

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 1871

⚕️ Assurance santé

💸 Finance

💰 Post-IPO Debt en 2018-03

Healthcare Insurance • Finance • Insurance

Genworth est une entreprise de services financiers spécialisée dans l'accompagnement des individus et des familles face aux défis et aux coûts liés au vieillissement, notamment les soins de longue durée. La société propose une gamme de produits d'assurance, incluant l'assurance soins de longue durée, l'assurance vie, et les rentes, ainsi que des services comme CareScout, qui offre un accès à des agences de soins à domicile de haute qualité. Genworth s'engage à la responsabilité sociale et à l'implication communautaire, avec un fort accent sur la qualité des soins et un soutien complet pour les assurés. Elle fournit des outils et des ressources pour planifier et gérer efficacement les coûts des soins et dispose d'un service client solide pour gérer les réclamations et les demandes.

Description

• Respond to customer inquiries via inbound phone calls and written correspondence; may also initiate outbound calls, as needed. • Review, analyze and process customer transactions such as address changes, stop payments, and related requests to ensure timely resolution. • Ability to navigate multiple systems and screens simultaneously while speaking to a customer. • Communicate daily with internal and external customers to provide guidance on product features, processes, and new product and service offerings. • Champion the customer experience by ensuring satisfaction through ongoing education and support. • De-escalate challenging situations by analyzing issues, collaborating with partners, and resolving complex customer concerns. • Maintain the accuracy and integrity of customer accounts through call follow-up, documentation, and work item management. • Continue skill development to confidently handle more complex interactions, demonstrate leadership qualities, and actively contribute to ongoing service improvements and enhance customer experiences.

🎯 Exigences

• Strong customer service skills with at least 2 years of experience, preferably in a call center environment • High school diploma or military experience • Ability to successfully complete virtual “classroom” training prior to transitioning into job responsibilities; this requires being on-camera, actively participating, and meeting all training requirements. • Proficient with Microsoft Office applications, including Outlook, Teams, Word, and Excel. • Professional, empathetic demeanor in all interactions, with a strong commitment to serving and supporting customers, particularly within the aging population. • Ability to manage multiple tasks and deadlines in a fast-paced environment while maintaining accuracy and quality. • Strong critical thinking, problem-solving, conflict resolution, and collaboration skills • Clear verbal and written communication skills, with the ability to explain insurance products, benefits, and options. • Flexibility to adapt to increased seasonal volume, adjustments to changing work schedules to meet our customers’ needs, and process changes to support business needs. • Reliable high-speed internet (minimum 50 Mbps), with consistent bandwidth that is not subject to frequent throttling. • A dedicated, distraction-free home office set up, including a desk or workstation suitable for full-time remote work. • Ability to be on camera to perform the essential functions of your role; including trainings, meetings, and other collaborative activities.

🏖️ Avantages

• Competitive Compensation & Total Rewards Incentives • Comprehensive Healthcare Coverage • Multiple 401(k) Savings Plan Options • Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) • Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave • Disability, Life, and Long-Term Care Insurance • Tuition Reimbursement, Student Loan Repayment and Training & Certification Support • Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) • Caregiver and Mental Health Support Services