Delivery Manager

🕒 il y a 29 jours

🗣️🇺🇸🇬🇧 Anglais requis

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George Jon

51 - 200 employés

🏢 Entreprise

☁️ SaaS

🔐 Sécurité

Enterprise • SaaS • Security

George Jon est une société spécialisée dans les systèmes de données d’eDiscovery. Elle propose un portefeuille de solutions, notamment des managed services 24/7/365 pour des systèmes de données critiques, des solutions de gestion de données clé en main pour optimiser les jeux de données d’eDiscovery, ainsi que la migration et le support pour les transitions vers des plateformes cloud telles que RelativityOne. Forte de plus de quinze ans d’expérience, George Jon assure la gestion, le support et la sécurité de plateformes d’eDiscovery flexibles et fiables dans le monde entier. L’entreprise est reconnue pour l’excellence de ses partenariats technologiques et pour son expertise en planification, conception, gestion et support de plateformes d’eDiscovery, afin d’améliorer la rentabilité de ses clients et l’efficacité opérationnelle.

Description

• own delivery for assigned engagements, accountable for schedule, scope, resourcing, and customer outcomes • run risk and issue management: maintain registers, escalate early, and drive decisions to closure • lead customer and internal delivery cadences (kickoffs, weekly status, technical checkpoints) • plan and coordinate engineering assignments by skill, capacity, and priority • facilitate technical decisions with engineering and infrastructure teams • protect scope and enforce change control • maintain delivery artifacts that stand up to audit: project plans, decision logs, risks/issues, change requests • provide executive-ready reporting and publish meeting notes within 24 hours • drive post-project retrospectives and convert lessons learned into tracked improvements • monitor portfolio health and trends and recommend corrective actions • improve delivery scalability: standardize templates, tighten intake and kickoff, and reduce rework through better governance • evolve delivery standards and workflows to improve predictability, transparency, and customer experience across engagements

🎯 Exigences

• 5+ years of experience managing technical delivery or implementation projects • experience managing projects involving infrastructure, cloud, SaaS, IT services, or eDiscovery technologies • experience managing cross-functional technical resources such as engineers, consultants, or implementation specialists • proven delivery leadership for technical or infrastructure projects • working knowledge across VMware, Windows Server, Active Directory, networking, storage, and disaster recovery • strong delivery governance: milestone planning, change control, risk escalation, and stakeholder alignment • executive-level communication and ability to drive ownership across cross-functional teams • technical fluency to challenge assumptions and translate engineering details into customer-ready language • comfortable in service and project management tools (e.g., ConnectWise, Asana) • proficient with Microsoft 365 (Excel, Teams) • self-motivated, adaptable, and calm under pressure

🏖️ Avantages

• remote-first work environment • high-value, low-cost BCBS health insurance plan • 401(k) with company match • ample time off including a full week in December • paid parental leave for primary and secondary caregivers • wellness reimbursement program

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🗣️🇺🇸🇬🇧 Anglais requis