Support Solutions Engineer, AMER – MSP

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $65 000 - $80 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

💻 Ingénieur Solutions

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Nerdio

Site WebLinkedInTous les Emplois

51 - 200 employés

🏢 Entreprise

☁️ SaaS

💰 Series B en 2022-12

Enterprise • SaaS • Cloud Computing

Nerdio est une entreprise spécialisée dans la rationalisation des opérations et l'optimisation des coûts pour les environnements informatiques d'entreprise, en se concentrant particulièrement sur Microsoft Azure, Windows 365 et Microsoft Intune. Leurs produits, Nerdio Manager for Enterprise et Nerdio Manager for MSP, proposent des fonctionnalités d'automatisation robustes qui réduisent le temps de gestion et les coûts opérationnels pour les fournisseurs de services gérés et les entreprises. Les solutions de Nerdio sont conçues pour améliorer l'efficacité informatique dans des secteurs tels que les services financiers, l'éducation, le gouvernement et la santé, avec un fort accent sur la sécurité, l'expérience utilisateur et la réduction des coûts Azure. Reconnue comme un partenaire innovant de premier plan par Microsoft, Nerdio aide les organisations à déployer et gérer des bureaux virtuels et des environnements cloud de manière efficace.

Description

• Aid in deploying AVD/W365 environments using Nerdio Manager, following established processes and best practices. • Collaborate with partners to gather information on their environments and their client’s environments and specific configurations to effectively support each unique partner/account. • Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond primarily via email support, phone support, or remote support sessions. • Document all troubleshooting steps and resolution notes found to assist with future reported incidents or further escalations. • Demonstrate proficiency in deploying and supporting AVD/W365 Deployments (Image Management, FSLogix, Performance, etc.), Endpoint Management, Intune Policy Management, and Active Directory to address customer needs. • Collaborate with cross-functional teams, including internal and external partners, to ensure successful Nerdio Manager account deployments and support.

🎯 Exigences

• 2+ years of experience in technical support deploying and supporting Azure Virtual Desktop is essential. • Direct experience working with Microsoft Azure and Entra ID is essential. • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. • Experience working with and supporting Windows 10/11/Server as well as managing custom images and applications. • Knowledge of Entra ID, Entra DS, Active Directory, and identity management concepts. • Experience with Intune Policy Management – Configuring, applying, and enforcing policy for clients. • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues. • Excellent customer service skills, with a focus on empathy and the ability to effectively communicate technical information to non-technical users. • Strong documentation skills to record and track support case updates, solutions, and best practices.

🏖️ Avantages

• Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off, including your birthday off!