Customer Operations Manager – Major Correctives, Blade Services

🕒 il y a 1 jour

🗽 New York – Distant

🗽 New York – Remote

💵 $91 400 - $152 200 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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GE Vernova

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

🏭 Fabrication

Consulting • Logistics • Manufacturing

GE Vernova est un leader du secteur de l’énergie fort de plus de 130 ans d’expérience, engagé à électrifier le monde tout en le décarbonant. L’entreprise propose un large portefeuille de solutions énergétiques, incluant des technologies gaz, hydroélectriques, nucléaires et éoliennes, afin de fournir une énergie fiable, abordable et durable. Avec un fort accent mis sur l’innovation, GE Vernova joue un rôle majeur dans la réduction de l’empreinte carbone des systèmes énergétiques mondiaux et accompagne la transition vers des émissions nettes nulles d’ici 2030.

Description

• Own customer-level operational reporting and analytics across Major Component Exchanges, Blade Repairs, and Blade Inspections • Develop and maintain customer-specific scorecards covering failure rates, lead times, backlog, aging, completions, and execution performance • Analyze turbine failure and repair trends to identify customer, fleet, platform, and operational risks • Establish consistent metrics from failure or repair identification through execution and completion • Own MAL communication and reporting to Service Directors • Serve as the primary interface between Major Correctives operations and Service Directors for customer-specific operational performance • Partner with Major Correctives and Blade leadership to identify execution risks and drive improvement actions • Develop and maintain internal hourly workforce metrics, including lead times, completions, productivity, throughput, backlog, and work-in-process • Support workforce and capacity planning through backlog, failure-rate, repair-cycle-time, and resource analysis • Develop and maintain MOR reporting for Major Correctives and Blade Services • Own PSR/CPJ breakdowns and supporting analysis • Partner with Finance and Operations to align operational and financial reporting with accurate execution data • Develop dashboards and standardized reporting for business and customer performance • Drive improvements in data quality, reporting consistency, and standard work • Identify opportunities to reduce lead time, improve field productivity, increase completion rates, and improve customer experience • Support strategic initiatives and continuous improvement across Major Correctives

🎯 Exigences

• High school diploma or GED • Minimum of 3 years of experience within the wind industry and/or crane-supported wind operations • Experience supporting major component exchanges, blade operations, heavy-lift activities, field service, or similar wind turbine operations • Ability and willingness to travel as required • Understanding of wind turbine field operations and major corrective work constraints • Experience with field operations, project management, service organizations, or customer-facing operational teams • Ability to analyze operational information and identify trends, risks, and improvement opportunities • Proficiency with Microsoft Excel and PowerPoint • Ability to communicate operational performance and complex issues clearly to field and senior leadership • Experience with Major Component Exchanges, crane operations, Blade Repair, or Blade Inspection • Experience developing operational KPIs, dashboards, scorecards, or performance reporting • Experience with Power BI or similar data visualization tools • Understanding of lead-time management, backlog management, capacity planning, and field productivity • Ability to connect operational performance with customer and financial outcomes • Strong problem-solving skills and root-cause analysis • Ability to manage multiple priorities in a fast-paced field service environment • Ability to influence teams and leaders without direct reporting authority • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Avantages

• Professional development • Challenging careers • Competitive compensation • Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling, and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off