Service Field Operations Leader

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GE Vernova

Site WebLinkedInTous les Emplois

10 000+ employés

💼 Conseil

📦 Logistique

🏭 Fabrication

Consulting • Logistics • Manufacturing

GE Vernova est un leader du secteur de l’énergie fort de plus de 130 ans d’expérience, engagé à électrifier le monde tout en le décarbonant. L’entreprise propose un large portefeuille de solutions énergétiques, incluant des technologies gaz, hydroélectriques, nucléaires et éoliennes, afin de fournir une énergie fiable, abordable et durable. Avec un fort accent mis sur l’innovation, GE Vernova joue un rôle majeur dans la réduction de l’empreinte carbone des systèmes énergétiques mondiaux et accompagne la transition vers des émissions nettes nulles d’ici 2030.

Description

• Provide strategic oversight of field operations in NAM region • Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support • Oversee field operation managers, field engineers and technicians • Manage service schedules, supports customer satisfaction, and drive operational performance across HVDC, FACTS, ACIS and GIS technologies • Drive operational excellence, safety, quality, fostering a culture of accountability • Mentor team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth • Supervise the field operations group • Manage the field specialists and field engineers, their personal and skill developments • Maintain the field group at the expected level of productivity • Anticipate business development and develop staffing plans to support the growth • Ensure accurate resource loading and capacity planning to meet project demands • Maintain the field activity planning up to date • Filter requests and guarantee stability to the field group • Supervise 24/7 response; maintain rotation planning • Serve as the primary point of escalation and strategic partner for the client • Build and maintain executive-level relationships to ensure high customer satisfaction • Cross-Functional collaboration between Project Management, Engineering, Supply Chain, and Commercial teams • Proactively promote EHS; maintain field people trained as per legal requirements • Guarantee appropriate PPEs are provided to the field specialist

🎯 Exigences

• 5 years of experience as team manager • Prior field operations experience in Services and operations • Strong preference for bachelor’s degree in electrical or mechanical Engineering • Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants • Field experience in electrical, mechanical, controls and protection disciplines • Fluent in English and French (desirable)

🏖️ Avantages

• medical • dental • vision • prescription drug coverage • access to Health Coach from GE Vernova • a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off