Professional Services Engagement Manager

🕒 il y a 5 jours

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GitLab

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2014

🤖 Intelligence artificielle

🏢 Entreprise

☁️ SaaS

💰 Secondary Market en 2020-11

Artificial Intelligence • Enterprise • SaaS

GitLab est une plateforme DevOps complète, proposée sous la forme d’une application unique, qui change en profondeur la manière dont les équipes Développement, Sécurité et Ops collaborent et construisent des logiciels. De l’idée à la production, GitLab aide les équipes à réduire le temps de cycle de plusieurs semaines à quelques minutes, à diminuer les coûts de développement et le time to market, tout en augmentant la productivité des développeurs.

Description

• Conducting discovery and structuring outcome-oriented professional services engagements that align GitLab capabilities with customer business outcomes • Partnering with account executives, solutions architects, and delivery stakeholders to turn DevSecOps and platform adoption initiatives into clear, actionable proposals and statements of work • Perform discovery with account teams and customers to understand current capabilities, constraints, and desired business outcomes. • Design standard and custom services proposals aligned to customer goals, clear success measures, and implementation needs. • Build and present scoped services engagements and packaged solutions to customers and internal stakeholders to gain alignment and move opportunities forward. • Guide customers and account teams through services value, commercial terms, agreements, and the quote and order process to support deal closure. • Coordinate with Professional Services Operations and delivery partners to align staffing, skillsets, language, and time zone coverage for each engagement. • Address pricing and implementation objections, and identify engagement and delivery risks early to keep opportunities progressing. • Meet assigned financial targets and maintain an accurate services forecast using Salesforce and Clari. • Build strong cross-functional relationships, provide responsive support to internal and customer stakeholders, and relay customer trends to improve services offerings and the customer journey.

🎯 Exigences

• Experience with professional services selling processes, including discovery, scoping, proposal development, and the fundamentals of commercial structuring. • Experience using Salesforce for opportunity management, forecasting, and quoting. • Experience working in a pre-sales setting and helping develop statements of work for implementation projects. • A working understanding of the software development lifecycle, DevOps practices, and cloud transformation efforts, with the ability to relate technical solutions to business outcomes. • Strong communication and stakeholder management skills, with the ability to build strong working relationships with account teams and customer stakeholders. • Developing facilitation, negotiation, and problem-solving skills, along with the judgment to know when to consult more experienced team members. • Comfort working cross-functionally with sales, solutions architecture, delivery, and operations teams to align on deal strategy, staffing, and execution. • The ability to work effectively with minimal supervision in a fully remote, asynchronous environment while managing multiple opportunities and maintaining accurate forecasting.

🏖️ Avantages

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave