Manager, Strategy & Operations

Emploi pas sur LinkedIn

🕒 il y a 13 jours

🏄 California – Distant

🏄 California – Remote

💵 $144 000 - $216 000 / an

⏰ Temps Plein

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GoFundMe.org

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en none

🤲 Charité

🤝 À but non lucratif

🌍 Impact social

Charity • Non-profit • Social Impact

GoFundMe. org est une organisation à but non lucratif enregistrée en tant que 501(c)(3) et opère de manière indépendante de GoFundMe, Inc et de la plateforme de collecte de fonds GoFundMe. Elle se concentre sur la collecte rapide et la distribution de fonds pour aider les personnes et les communautés en période de crise, telles que les catastrophes naturelles et les injustices sociales. Depuis sa création en 2017, GoFundMe. org a collecté et distribué plus de 160 millions de dollars à travers plus de 150 fonds, accordant plus de 15 000 subventions pour répondre à des besoins urgents et soutenir des changements sociaux essentiels. L'organisation collabore avec un large éventail de partenaires communautaires et d'entreprises pour stimuler les priorités philanthropiques et les objectifs d'impact social, en s'appuyant sur la technologie et les ressources de GoFundMe, Inc. GoFundMe. org accepte également diverses formes de dons, y compris les chèques, les crypto-monnaies, les fonds conseillés par les donateurs et les virements bancaires, pour maximiser son impact.

Description

• Lead, mentor, and develop a team of Program Managers, fostering a culture of accountability, continuous improvement, and high performance. • Set clear performance expectations, provide ongoing coaching and feedback, and conduct regular career development conversations to grow and retain top talent. • Serve as a strategic thought partner to S&O and functional leadership, translating business priorities into structured, measurable programs with clear owners and milestones. • Oversee program management for Trust & Safety initiatives, including the design, launch, and iteration of policies and enforcement workflows that protect users and maintain platform integrity. • Lead programs supporting the company's risk management and regulatory compliance obligations, ensuring work is executed on time and meets internal and external standards. • Drive cross-functional collaboration with Legal, Policy, Engineering, Product, and Finance to translate Trust & Safety and compliance priorities into operational programs. • Manage programs that bridge Product and Trust & Safety teams, ensuring seamless go-to-market readiness, feature launches, and operational handoffs. • Establish and maintain operational playbooks, escalation frameworks, and KPIs to measure the effectiveness of programs across all three pillars. • Identify structural inefficiencies, emerging risks, and gaps in existing operations; develop and implement scalable solutions with measurable impact. • Lead quarterly and annual planning cycles for the team, including OKR setting, resource allocation, and roadmap development. • Build executive-ready reporting, performance narratives, and strategic recommendations that drive clarity and alignment at the senior leadership level. • Drive change management efforts associated with new programs, policies, tooling launches, or organizational models.

🎯 Exigences

• 7+ years of experience in program management, strategy & operations, management consulting, or a related field, with at least 2 years in a people management role. • Proven track record of leading and developing high-performing teams in fast-paced, high-growth environments. • Demonstrated experience managing complex, cross-functional programs that delivered measurable outcomes at the senior leadership level. • Experience working in or closely with Trust & Safety, Risk, Compliance, or Policy functions. • Strong business judgment with the ability to balance operational efficiency, risk mitigation, and long-term strategy. • Exceptional organizational skills with the ability to manage multiple high-priority workstreams simultaneously without losing sight of the details. • Strong executive communication skills — able to distill complex, ambiguous situations into clear narratives and actionable recommendations. • Ability to operate autonomously and proactively in ambiguous, fast-moving environments. • Demonstrated ability to build influence and drive alignment across diverse stakeholder groups without direct authority. • Experience in Trust & Safety, fraud prevention, compliance, platform risk, or marketplace integrity at a high-growth technology, ecommerce, fintech, or marketplace company. • Familiarity with regulatory frameworks relevant to technology platforms (e.g., GDPR, CCPA, AML/KYC, or sector-specific requirements). • Proficiency with project management tools such as ClickUp, Jira, or Monday.com; comfort with data tools such as SQL, Tableau, or Looker is a plus.

🏖️ Avantages

• Competitive pay and comprehensive healthcare benefits. • Financial assistance for things like hybrid work, family planning. • Generous parental leave. • Flexible time-off policies. • Mental health and wellness resources.