Customer Care Representative

🕒 il y a 1 mois

🏈 Alabama, Arizona, +8 états de plus – Distant

🏈 Alabama – Remote 🌵 Arizona – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote ❄️ Minnesota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote 🦬 Wyoming – Remote

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Golden Customer Care

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2010

🧘 Bien-être

👥 B2C

Wellness • B2C • Customer Service

Golden Customer Care est une entreprise qui sert de pont de communication entre sa société mère, Golden Hippo, et sa clientèle mondiale. Depuis sa fondation en 2010, Golden Customer Care s'est spécialisée dans l'offre d'un support personnalisé et complet aux clients, garantissant que chaque interaction avec leurs marques de santé et de bien-être est exceptionnelle. Ils offrent des conseils, facilitent les transactions fluides et résolvent les problèmes. L'entreprise s'engage à aider les gens à vivre mieux grâce à ses produits soutenus par la science, y compris les vitamines, les compléments alimentaires, les solutions de soins de la peau et les aliments pour animaux. Bien que la majorité de leurs employés travaillent à distance, ils maintiennent une culture forte axée sur le service client exceptionnel et le bien-être des employés. Les employés bénéficient d'avantages complets et d'un environnement de travail collaboratif.

Description

• Use multiple systems simultaneously to resolve customer inquiries efficiently • Research and reconcile problems by clarifying the customers concern, determining the root cause of the issue, and explaining the best solution to resolve the issue satisfactorily • Address customer complaints effectively, offering suitable solutions and alternatives to ensure swift resolution and customer satisfaction • Engage customers in reconsidering cancellation by highlighting benefits and informing them of available deals and promotions, aiming to retain their loyalty and satisfaction when applicable • Correct/update customer information accurately as needed to ensure current and reliable records • Document customer requests and actions taken on the customer’s account to ensure comprehensive and precise account records • Efficiently fulfill customer order requests to enhance their experience and encourage repeat business • Assist customers with order status inquiries and provide shipping information promptly to enhance their confidence in our service and ensure a positive experience • Meet standard contact center performance metrics to uphold the quality of service provided to customers and enhance overall customer satisfaction • Provide customer feedback to management regarding products, trends, and customer issues to facilitate continuous improvement and enhance overall customer satisfaction • Follow communication procedures, guidelines, and policies to maintain consistency and professionalism in interactions with customers, thereby enhancing their experience and fostering customer satisfaction

🎯 Exigences

• High school diploma or GED • 1-2 Years in a customer service role • 1 year customer service in a contact center setting (preferred) • Proficiency using Windows-based applications, Google Suite (Sheets, Docs), and Microsoft Office software programs (Excel, Word) (preferred) • Working knowledge of call center systems and/or workflows

🏖️ Avantages

• Medical, Dental, and Vision insurance for no cost on employee-only plans; 75% of premium coverage when enrolling dependents • Employee Stock Ownership Plan (You're part owner of GCC). Learn more. • 401k retirement contribution with company matching up to 3.5% • 10 days of paid vacation, 6 days/48 hours of paid sick time plus holidays • Internet reimbursement • Massive room for professional growth and results-based pay increases • Actually fun virtual & in-person events