Manager, Solutions Engineering

🕒 il y a 4 jours

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💻 Ingénieur Solutions

🦅 Parrain de Visa H1B

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👻 Score fantôme 11%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Grafana Labs

Grafana Labs

501 - 1000 employés

Fondée en 2014

🏢 Entreprise

☁️ SaaS

🤖 Intelligence artificielle

Enterprise • SaaS • Artificial Intelligence

Grafana Labs est une entreprise spécialisée dans les technologies et solutions d'observabilité open-source. Elle propose une suite complète d'outils pour la gestion des logs, des métriques, du traçage et des profils avec des produits tels que Grafana, Loki, Tempo et Mimir. Leurs offres sont conçues pour aider les entreprises à visualiser, surveiller et envoyer des alertes sur les données provenant de diverses sources, fournissant des fonctionnalités telles que la détection des anomalies, l'analyse des causes profondes et la gestion des objectifs de niveau de service à l'aide des insights IA/ML. Grafana Labs propose des solutions à la fois basées sur le cloud et auto-gérées, idéales pour l'observabilité de l'infrastructure, des applications et du frontend. De plus, leur plateforme prend en charge l'intégration avec diverses sources de données comme Prometheus et OpenTelemetry, faisant d'eux un acteur clé dans le domaine de l'observabilité et de la surveillance de l'infrastructure.

Description

• Build and manage a high-performing team of Solution Engineers • Own the regional team build-out with sales leadership counterparts • Adopt existing OSS-specific go-to-market strategies and develop new ones as needed • Partner with Customer Experience teams to drive customer adoption and rollout through professional services, support, training, and customer success • Work with Marketing on community and adoption programs to broaden adoption of open-source and commercial/cloud products • Collaborate with Product Management and Engineering to influence the product roadmap based on customer and team feedback • Recruit, ramp, coach, mentor, and manage performance of Presales Solution Engineers • Provide executive sponsorship for key regional accounts and act as a thought leader • Own regional planning, actions, and outcomes based on leadership goals • Partner with Sales leadership on funnel programs, marketing initiatives, and community/company events • Develop customer adoption programs and collateral • Ensure customer requirements are met through partnership with Product Management and Engineering • Report on team cadence as prospects evaluate software through discovery, demonstrations, stakeholder interviews, workshops, technical validation, POVs, and Mutual Account Plans • Own the team’s PG plan with sales counterparts and help build pipeline for new-logo targets • Achieve and exceed regional financial targets

🎯 Exigences

• Located on the West Coast • 5+ years in the high tech industry, having held roles such as Developer, Sales Engineer/Architect, Manager, etc. • Direct experience mentoring, developing people, and managing performance over time • Experience in Open Source selling or Cloud-first/Product-led sales go-to-market motion is a big plus • Direct experience implementing and/or executing a formal sales methodology, Command of the Message, and qualification frameworks like MEDDPICC • Direct experience selling monitoring/data/visualization products • Direct experience in DevOps (IaC, CI/CD, GitHub Actions, etc.) is a plus • Proven ability to own a book of business and direct your own and your team’s work and initiatives to exceed quarterly targets • Proven ability to work with sales leader counterparts

🏖️ Avantages

• Restricted Stock Units (RSUs) • 100% remote work • Career growth pathways • In-person onboarding • 30 days of annual leave per annum • 3 annual leave days reserved for Grafana Shutdown Days • Transparent communication and regular company-wide updates • Autonomy and support to ship great work and try new things • Empowered, high-trust, low-ego culture • Approachable, involved, and transparent leadership

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