Senior Account Manager France

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Greenly | Certified B Corp

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

☁️ SaaS

🤝 B2B

💰 €52 500 271 Series B - Greenly en 2024-03

SaaS • B2B

<Greenly | B Corp certifiée> Greenly est une entreprise de Climate Tech fondée en 2019, qui propose une plateforme de durabilité tout-en-un permettant aux entreprises de mesurer, réduire et rapporter leurs émissions de carbone. La plateforme offre des services de comptabilité carbone, d'analyses du cycle de vie, de planification de réduction alignée sur le SBTi, d'assistance à la conformité réglementaire (CSRD, CBAM, ISSB) et d'analytique, en desservant des milliers de clients corporate dans plusieurs pays. Greenly se positionne comme un fournisseur SaaS B2B axé sur la transparence, l'éducation climatique et l'habilitation des professionnels de la durabilité à gérer la décarbonisation comme la gestion financière.

Description

• Communicate with customers to understand their needs, and help them through email/phone calls • Build and develop relationships with customers and potential new customers based on trust and respect • Ensure the timely and successful delivery of our solutions according to customer needs and objectives • Liaise between the customer and internal teams • Resolve complaints and prevent additional issues by improving processes • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis • Keep accurate records pertaining to inventory and account notes. • Increase customer retention and upsell • Manage & resolve complex customer situations • Build and improve dashboards and workflows to simplify the teams’ performance by automating repetitive tasks • Design and implement efficient reporting to Management, including analysis of retention metrics and improvement suggestions

🎯 Exigences

• Previous experience of 2-5 years in account management or sales, ideally having worked with enterprise accounts. • Solid knowledge of sustainability frameworks and regulations. • Customer obsession: You love helping your clients and know how to nurture relationships. • Sales mindset and analytical skills to leverage data in decision making. • Show a clear understanding of Greenly’s offer and values • A native-equivalent level of proficiency in French • Fluency in English. • Great interpersonal and cross collaboration skills. • Comfortable working in a fast paced environment focused on scaling globally.

🏖️ Avantages

• Beautiful offices in the heart of Paris (9ᵉ arrondissement) • A renumeration of 43k€ - 45k€ per year + 24k€ yearly variable • Flexible remote work options • Top-notch tools to help you do your best work • Private medical insurance with Alan (including mental health support), 100% covered • 50% Navigo reimbursement for public transport • Sustainable lunch vouchers via Ekip • Partial coverage of your Gymlib subscription • A culture of autonomy, transparency, and collaboration — with a team of highly talented, committed people