Launch & Enablement Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

💵 $100 000 - $150 000 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

👔 Manager

👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of GT Independence

GT Independence

501 - 1000 employés

👥 RH Tech

☁️ SaaS

👥 B2C

HR Tech • SaaS • B2C

GT Independence est une entreprise qui aide les personnes à autogérer leurs soins de longue durée en leur permettant d'embaucher des aidants à domicile ou en milieu communautaire et en prenant en charge les tâches administratives telles que la paie, les impôts et la paperasse. Ils fournissent une application mobile pour que les soignants puissent suivre leurs heures, soumettre des feuilles de temps et obtenir des approbations. Ils guident également les participants à travers les options spécifiques à chaque État pour l'autodirection Medicaid/Medicare afin que les gens puissent rester chez eux et maintenir leur indépendance.

Description

• Define and manage launch readiness plans for product and technology releases, including stakeholder engagement, training, support, communications, and adoption activities • Own the launch calendar, milestone tracking, readiness status, action items, risks, issues, and decision logs for assigned releases • Partner with Product Owners and Development to understand release scope, target users, dependencies, operational impacts, and expected business outcomes • Coordinate launch activities across Operations, Support, Training, Marketing/Communications, Compliance, and other affected teams • Ensure internal teams are enabled to adopt, support, promote, and leverage new releases through appropriate materials and forums • Develop or coordinate release notes, FAQs, readiness checklists, support guides, training materials, stakeholder briefings, and adoption toolkits • Facilitate readiness reviews, stakeholder checkpoints, go/no-go preparation, and launch retrospectives • Track stakeholder questions, risks, training gaps, operational impacts, and open decisions through launch completion • Coordinate post-launch support, feedback capture, adoption monitoring, issue escalation, and continuous improvement actions • Establish repeatable launch and enablement practices in partnership with Product Operations

🎯 Exigences

• 5+ years of experience in launch management, enablement, project/program coordination, change management, product operations, or related roles • Experience coordinating technology or product releases across multiple business and technical stakeholder groups • Familiarity with healthcare insurance programs (e.g., Medicaid), business administration, and enterprise platforms (e.g., ERP, claims, payroll, tax, customer-facing systems) preferred • Strong project coordination skills, including planning, milestone tracking, risk management, action follow-up, and status reporting • Ability to translate release scope and technical details into clear readiness actions for operational, support, and training teams • Experience developing or coordinating communications, training materials, release notes, FAQs, and stakeholder briefings • Strong facilitation skills with the ability to drive alignment across teams without direct authority • Comfort operating in complex, regulated, or multi-state environments preferred • Experience with collaboration and delivery tools such as Azure DevOps, Smartsheet, Microsoft Planner, Teams, SharePoint, or similar platforms • Excellent written and verbal communication skills, with strong attention to detail • Continuous improvement mindset and ability to build repeatable launch processes

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