Sales Support Associate II

🕒 il y a 1 mois

🌲 North Carolina, South Carolina, +1 états de plus – Distant

🌲 North Carolina – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote

💵 $37 240 - $55 855 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🤑 Commercial

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

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Guardian Life

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 1860

🏥 Santé

💼 Conseil

🍽️ Alimentation et boissons

💰 Non Equity Assistance en 2016-08

Healthcare • Consulting • Food & Beverage

Guardian Life est un fournisseur d'assurance complet offrant une large gamme de produits et services d'assurance. Fondée il y a 160 ans, l'entreprise a grandi pour servir plus de 12 millions de personnes quotidiennement. Guardian Life se spécialise dans divers plans d'assurance, y compris l'assurance vie, l'assurance invalidité, l'assurance dentaire, l'assurance vision, l'assurance accident, l'assurance maladies graves et l'assurance hospitalisation. La société propose également des solutions pour la main-d'œuvre telles que les avantages collectifs, la gestion des absences, les congés payés et la technologie des avantages sociaux. De plus, Guardian Life offre des services d'investissement, des rentes et des plans de retraite, soutenus par des professionnels de la finance. L'entreprise est engagée dans la responsabilité sociale, l'équité et l'inclusion, en partenariat avec des organisations pour favoriser le bien-être et la santé financière. Avec un réseau solide et une expérience approfondie de l'industrie, Guardian Life continue d'être un partenaire fiable pour protéger les individus et les familles tout en les préparant pour l'avenir.

Description

• Actively listen to internal and external stakeholders to understand needs and provide appropriate solutions and support. • Apply analytical acumen to identify trends, interpret data, and propose solutions for sales process optimization. • Contribute to and implement business process improvements to enhance efficiency and effectiveness within sales operations. • Provide coaching and guidance to new team members or less experienced associates on sales support procedures and best practices. • Engage in collaborative negotiations with various departments to resolve issues and achieve mutually beneficial outcomes. • Utilize CRM applications proficiently for data entry, tracking, reporting, and managing customer interactions. • Support customer service management initiatives by addressing inquiries, resolving issues, and escalating complex cases as needed. • Perform data analysis to support sales reporting, identify opportunities, and inform strategic decisions. • Execute accurate and timely data entry for sales-related information, ensuring data integrity. • Demonstrate empathy in all interactions, understanding and addressing the concerns of sales professionals and clients. • Assist in feedback management processes, collecting, summarizing, and disseminating feedback to relevant teams. • Maintain individual resilience and adaptability in a fast-paced and dynamic sales environment. • Lead and execute problem resolution efforts for sales-related challenges, ensuring satisfactory outcomes. • Support sales operations management by assisting with pipeline management, forecasting, and performance tracking. • Leverage stakeholder influence to build consensus and drive initiatives that benefit the sales organization.

🎯 Exigences

• Proven experience in a sales support or administrative role, preferably within the insurance or financial services industry. • Strong analytical skills with the ability to interpret complex data and make informed recommendations. • Proficiency in CRM applications (e.g., Salesforce, Microsoft Dynamics). • Demonstrated ability to contribute to and implement process improvements. • Excellent communication and interpersonal skills, with an emphasis on active listening and collaborative negotiation. • Experience with data entry and a keen eye for detail and accuracy. • Ability to provide coaching and mentorship to peers. • Strong problem-resolution skills and a proactive approach to addressing challenges. • High level of individual resilience and adaptability to change. • Customer service-oriented mindset with a strong sense of empathy. • Experience in sales operations management support is a plus. • Ability to influence stakeholders and work effectively in a team environment.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development opportunities • Bonuses