Customer Service Representative

🕒 il y a 3 mois

🏈 Alabama – Distant

🏈 Alabama – Remote

💵 $14 / heure

⏰ Temps Plein

🟢 Junior

💝 Support Client

🚫👨‍🎓 Aucun diplôme requis

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Guideway Care

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2017

☁️ SaaS

🤖 Intelligence artificielle

🤝 B2B

SaaS • Artificial Intelligence • B2B

Guideway Care est une entreprise spécialisée dans les soins de santé qui propose une plateforme d'activation des patients basée sur des preuves, combinant une orchestration assistée par l'IA et des agents d'activation de patients formés. En utilisant son cadre exclusif de Motivation Patient Guidance (MPG), Guideway guide les patients à travers l'accès, les orientations, les transitions de soins et la gestion des maladies chroniques afin d'améliorer l'adhérence, réduire l'utilisation évitable, et améliorer la satisfaction et les résultats financiers pour les hôpitaux, les systèmes de santé, les payeurs/ACO, les FQHC et les fournisseurs de dispositifs médicaux. L'entreprise met l'accent sur l'impact clinique et financier mesurable — moins de réadmissions, une meilleure observance des rendez-vous, de meilleurs scores HCAHPS et un retour sur investissement solide — tout en abordant les déterminants sociaux de la santé et les obstacles opérationnels.

Description

• Answer telephone promptly and in a polite and professional manner • Obtain and enter accurate demographic information into electronic medical record • Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization • Seeks and supports changes in call flow processes and communication services • Suggests improvements and participates in organized efforts to improve service levels • Meets and exceeds call volume standards • Adheres to all HIPAA policies • Adheres to all Sequence Health policies • Direct calls to other departments as needed • Use sound judgment in handling calls, especially with upset patients • Understanding of when to escalate calls to physicians/practice manager/triage nurse • Make reminder calls as requested • Make calls to reschedule appointments when necessary • Provide assistance with call backs and other projects as call volume permits • Manage multiple clients in a fast-paced environment • Handle high volume of phone calls, with a minimum of 6 hours per shift • Any other duties necessary to drive our values, fulfill our mission, and abide by our company values

🎯 Exigences

• 1+ years of healthcare, sales, or customer service experience - preferably in a contact center environment • 1+ years experience working in a call center preferred • 1+ years experience working in a medical or healthcare environment preferred • Previous medical scheduling experience preferred • Proficient using Microsoft Office Suite (Excel, Word, and Outlook) and Internet • Ability to handle confidential and sensitive information • Ability to handle a "call center" environment: work quickly and multi-task • Ability to multi-task using several systems and multiple monitors at the same time • Proficient with technology, software applications, and phone systems • Exceptional verbal and written communication skills - positive and proactive, works collaboratively with others to identify opportunities to improve results

🏖️ Avantages

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match