Senior Account Manager

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Personify Health

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2023

🏥 Santé

💼 Conseil

📦 Logistique

Healthcare • Consulting • Logistics

Personify Health est la première plateforme de santé personnalisée, conçue pour permettre aux individus et aux organisations d'atteindre de meilleurs résultats en matière de santé grâce à des solutions et services adaptés. Ils offrent une gamme complète de solutions incluant la navigation sur le bien-être, la gestion des soins et l'administration des régimes de santé, répondant aux besoins des employeurs, des systèmes de santé, des régimes de santé et des courtiers. Leur objectif est de simplifier les expériences de santé et d'améliorer l'engagement, aidant ainsi les entreprises à optimiser leur investissement dans la santé et le bien-être de leurs employés.

Description

• Serve as the operational point of contact for a portfolio of complex, high-value accounts • Ensure service commitments and response standards are met • Coordinate Claims, Member Services, Eligibility, Care Management, Pharmacy, and Reporting teams to resolve client issues • Monitor account health and service trends, flag risks, and act proactively • Own complex client, member, and provider escalations through closure • Maintain escalation aging and closure tracking and communicate systemic issues to internal leadership • Investigate significant service failures and develop corrective and preventative action plans • Partner with operational leaders to test process improvements • Lead client meetings covering operational and service-level data, reports, and recommendations • Own each client's year-round program plan and delivery • Partner with Implementation on onboarding and with the Strategic Account Executive on account strategy and growth • Mentor junior Account Managers and serve as a knowledge resource • Maintain and train clients on Gainsight, Salesforce, Confluence, and Jira

🎯 Exigences

• Bachelor's degree, or equivalent, in a related discipline • 6+ years of experience in TPA, health plan administration, benefits account management, or healthcare service delivery/operations • Working knowledge of ERISA, COBRA, ACA, and plan funding mechanisms • Experience managing escalations, operational risk, and cross-functional resolution efforts • Experience leading initiatives without direct reporting authority • Experience supporting self-funded clients and managing complex plan designs • Prior leadership or mentoring experience • Proficiency with Microsoft Office suite • Experience with Gainsight, Salesforce, Confluence, and Jira • Knowledge of root-cause analysis methodologies • Experience with escalation tracking and governance reporting

🏖️ Avantages

• Competitive base salary and benefits effective day one • Comprehensive medical and dental through our own health solutions • Unlimited PTO • Mental health support • Retirement planning • Financial protection • Professional development with clear career progression and learning budgets • Mission-driven culture where diverse perspectives drive real impact • Complete benefits package, wellness programs, and other employee perks