VP, Customer Success

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $234 000 - $286 000 / an

⏰ Temps Plein

🔴 Expert

🏆 Customer Success

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HealthEdge

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2005

⚕️ Assurance santé

☁️ SaaS

💳 Fintech

Healthcare Insurance • SaaS • Fintech

HealthEdge est une entreprise spécialisée dans la fourniture de solutions avancées pour les gestionnaires de soins de santé grâce à sa suite HealthRules Solutions. Cette suite comprend un système complet de traitement administratif des réclamations numériques, des solutions de gestion des workflows de soins et des solutions d'intégrité des paiements, visant à améliorer l'efficacité opérationnelle et la qualité des soins pour les régimes de santé. En tirant parti de la technologie intégrée et de l'automatisation, HealthEdge aide les régimes de santé à éliminer les silos de données, à accroître la précision des paiements et à améliorer l'expérience des membres, transformant ainsi le paysage des soins de santé pour une meilleure collaboration et accessibilité.

Description

• Define and execute the enterprise customer success strategy aligned with corporate objectives. • Serve as a key member of the Customer Leadership Team, influencing company-wide decisions impacting client experience. • Lead, mentor, and develop a high-performing team of Customer Success Executives. • Develop a strategy that best supports a National level customer doing business across multiple states, many types/lines of business (LOBs) and compliance requirements, numerous provider networks and reimbursement methodologies and significant membership. • Create an operating model that will match the unique requirements stated above for a National client and ensure business outcomes are achieved at all levels. • Establish departmental KPIs, monitor performance, and ensure alignment with organizational goals. • Own and enforce customer KPIs and SLAs at a National account enterprise (macro level) and at a customer’s unique LOB (micro level) splits. • Fully understand and advocate the account’s strategic national play in both the US healthcare industry and as a key account and partner. • Act as the executive sponsor for the account, building trusted relationships with C-suite stakeholders. • Own customer’s P&L, including revenue growth, retention, and EBITDA contribution. • Drive forecasting, budgeting, and cost optimization for the Client Success organization. • Collaborate with Sales, Product, Delivery, Engineering and Consulting to ensure seamless client experience and solution delivery. • Encourage customer participation in CSAT, NPP, Advisory Boards and other sponsored events as a means for the customer to express satisfaction levels and influence tactical and strategic decision making. • Influence product roadmap and service offerings based on client insights and market trends. • Champion data-driven decision-making, leveraging customer health metrics and predictive analytics. • Represent the company at industry events, conferences, and executive forums as a thought leader.

🎯 Exigences

• Bachelor’s degree required; Master’s degree or MBA preferred. • 10+ years of leadership experience in Customer Success or related roles within healthcare or health plan environments. • Preferred National health plan operating experience (10M+ lives) • Proven track record of leading large teams, managing multi-million-dollar accounts, and driving enterprise-level customer success strategies. • Success in driving and creating operating models at scale that support National health plan’s complex organizational structures and breadth of business needs. • Able to thrive in a highly matrixed environment and hold all parties accountable to the solutions including themselves and their teams. • Expertise in financial management, strategic planning, and executive stakeholder engagement. • Strong ability to influence at the C-suite level and navigate complex organizational structures. • Ability to create win/win relationships and solutions. • Comfortable communicating negative information but in a positive and constructive way that provides options to customers.

🏖️ Avantages

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development