Customer Success Manager

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Sidetrade

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 2002

🤖 Intelligence artificielle

💸 Finance

💳 Fintech

💰 Post-IPO Equity en 2013-12

Artificial Intelligence • Finance • Fintech

Sidetrade est un leader dans les opérations financières alimentées par l'IA, offrant des solutions qui améliorent le cycle order-to-cash pour les entreprises. Leur plateforme, propulsée par l'assistant IA Aimie, aide les entreprises de divers secteurs à augmenter leur trésorerie, optimiser le fonds de roulement et transformer les opérations financières. Avec Aimie, Sidetrade exploite le plus grand lac de données order-to-cash au monde, gérant des millions d'acheteurs et des milliards de factures, fournissant des insights et des résultats commerciaux inégalés. Reconnu par les principaux analystes du secteur, Sidetrade offre des outils complets pour l'application de trésorerie, la gestion des créances et des litiges, la gestion des risques de crédit et plus encore, essentiels pour la transformation financière et la croissance des revenus.

Description

• Own a portfolio of large, complex enterprise customers, engaging at CFO, Finance Director, Shared Services and Transformation Lead level • Act as a strategic O2C and Working Capital advisor, leveraging prior consulting experience to guide customers through business change • Translate AI-driven insights, predictive analytics and automation into clear financial and operational impact (DSO, cash-in, productivity, risk) • Lead value-based success plans, defining ROI, KPIs and success metrics aligned to customer business objectives • Facilitate executive business reviews, customer innovation workshops and value realization sessions • Partner closely with Sales on renewals, upsell and expansion, contributing a strong commercial and value-led narrative • Serve as the voice of the customer, influencing Product and AI roadmap discussions based on enterprise use cases • Proactively identify adoption risks and growth opportunities using customer health data and AI insights

🎯 Exigences

• 7+ years of experience in a consulting, advisory, or transformation role within Order‑to‑Cash, Working Capital, or Finance Transformation • Proven experience working with enterprise clients in complex, multi-stakeholder environments • Strong understanding of O2C processes (Credit, Collections, Cash Application, Dispute Management) and working capital levers • Demonstrated ability to quantify business value and ROI for senior finance stakeholders • Business & consulting skills • Strong business acumen with the ability to connect technology to financial outcomes • Executive-level communication and storytelling skills (written, verbal, and presentation) • Comfortable operating as a trusted advisor, challenging customers when needed • Experience managing multiple initiatives simultaneously in a fast-paced environment • Technology & AI mindset • Strong interest in AI, analytics and automation applied to finance processes • Ability to explain AI concepts (predictive scoring, prioritization, automation) in business terms, not technical jargon • Experience working with SaaS, data-driven or AI-enabled platforms preferred • Bachelor’s or Master’s degree in Finance, Business, Economics or related field • Willingness to travel occasionally to customer sites

🏖️ Avantages

• Full remote - work from home • Health & wellness – medical coverage, life insurance, 410k matching and other wellness programs • Time off – competitive paid holidays plus public holidays • Career growth & compensation – competitive salary, equal opportunities, learning & mentorship programs, and advancement support