Account Manager

🕒 il y a 1 mois

🇺🇸 États-Unis – Télétravail

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💰 Responsable de comptes

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Heartbeat Health

Site WebLinkedInTous les Emplois

11 - 50 employés

⚕️ Assurance santé

📡 Télécommunications

Healthcare Insurance • Telecommunications

Heartbeat Health est une entreprise de santé révolutionnaire qui se concentre sur la transformation des soins cardiovasculaires grâce à une cardiologie à priorité virtuelle. En tirant parti de la connectivité des appareils et des données cliniques en temps réel, elle fournit à distance des soins cardiovasculaires accessibles et de haute qualité, offrant des services tels que des téléconsultations, des diagnostics le jour même et des programmes de soins complets. Heartbeat Health vise à rendre les soins cardiaques plus accessibles et efficaces en utilisant un modèle national qui permet une livraison coordonnée entre les patients, les cardiologues et les médecins généralistes. Elle collabore avec divers partenaires pour créer une expérience de santé connectée et fluide, à la fois synchroniquement et asynchroniquement. Son approche simplifie les processus de soins complexes en étapes gérables, améliorant les résultats et l'engagement des patients, surtout dans les régions où l'accès aux cardiologues est limité.

Description

• Serve as the primary point of contact for assigned client accounts, building strong relationships and developing a clear understanding of their business goals, challenges, and needs. Support account growth by identifying opportunities to introduce new solutions, expand into additional markets, or increase patient/diagnostic volume. • Partner with internal teams to support the development and execution of client KPIs, ensuring alignment with client objectives and effective data exchange. Work closely with Client Success and clinical teams to monitor performance, troubleshoot issues, and implement improvements. • Contribute to account growth plans by identifying opportunities within existing clients. Support upsell and cross-sell initiatives and help drive revenue growth across assigned accounts. • Build and maintain relationships with key client stakeholders, serving as a reliable and responsive partner. Communicate updates, solutions, and value propositions clearly and effectively. • Monitor client satisfaction and day-to-day account health, proactively addressing concerns and escalating when needed. Collaborate with internal teams to ensure timely issue resolution and consistent service delivery. • Coordinate with cross-functional partners, including Client Success, clinical, marketing, product, operations, finance, and legal to support account initiatives, contracting processes, and overall client success. • Track account performance, maintain accurate records in CRM systems (e.g., Salesforce) and support forecasting and reporting activities. • Stay informed on industry trends and competitive landscape to better support client conversations and identify opportunities for growth. • Ensure alignment between internal teams and client expectations, helping to keep projects on track and deliverables on time.

🎯 Exigences

• 5+ years of experience in account management, sales, or customer-facing roles; healthcare experience preferred. • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field preferred. • Experience supporting client accounts and working cross-functionally in a fast-paced environment. • Familiarity with value-based care models is a plus. • Strong communication and relationship-building skills. • Detail-oriented with the ability to manage multiple priorities and deadlines. • Experience with CRM tools such as Salesforce preferred. • Demonstrated ability to support client satisfaction, retention, and growth.

🏖️ Avantages

• We are mission-driven: we're revolutionizing the way cardiovascular care is delivered • We are fast-paced & agile: we move quickly, iterate often, and value experimentation • We are remote-first: flexibility, autonomy, and trust are at the core of how we operate • We care about diversity: diversity allows us to build an excellent patient experience • We care about each other: we're stronger together through a culture of mutual respect & support. • We are an equal opportunity employer: we don't discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status