Account Manager

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Hilldrup

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1903

🚗 Transport

🤝 B2B

👥 B2C

Transport • B2B • B2C

Hilldrup est une entreprise de déménagement et de logistique offrant des services complets, comprenant des déménagements résidentiels, la mobilité des employés et la relocalisation d'entreprises, l'entreposage spécialisé, le transport de fret international, la livraison de dernier kilomètre et de services de manutention haut de gamme, ainsi que la relocalisation et la gestion d'actifs en milieu de travail. Entreprise familiale de quatrième génération depuis 1903, Hilldrup sert des consommateurs individuels, des entreprises, des clients gouvernementaux et militaires à travers les États-Unis et à l'international, offrant des solutions de logistique de bout en bout pour des déménagements et des ouvertures complexes, incluant l'emballage, le stockage, l'installation (FF&E), et le déclassement.

Description

• Responsible for the end-to-end management and delivery of workplace services projects including relocations, decommissions, small buildouts, furniture installations, and other facility-related initiatives. • Serves as the primary point of contact for assigned clients and projects, overseeing planning, budgeting, scheduling, vendor coordination, execution, risk management, and project closeout activities. • Manage assigned workplace services projects from initiation through closeout, ensuring successful execution of scope, schedule, budget, and quality expectations. • Collaborate with internal teams, vendors, and stakeholders to define project scope, objectives, schedules, logistics plans, and operational requirements. • Develop and maintain project schedules, milestone tracking, and sequencing plans to support efficient project execution and alignment with contractual commitments. • Lead proactive communication across all project stakeholders, identifying risks, operational challenges, and client concerns early while implementing effective mitigation strategies. • Direct and manage vendor activities, ensuring compliance with project requirements, safety standards, building regulations, company procedures, KPIs, and client expectations. • Monitor vendor performance, project progress, and field execution activities, making operational adjustments as needed to maintain schedule and delivery objectives. • Manage project financial performance including budget tracking, forecasting, cost control, change management, and margin protection. • Review project scope changes and coordinate development, documentation, and administration of change orders to prevent scope creep and protect project profitability. • Review and approve vendor proposals, invoices, and project-related costs to ensure alignment with approved scope, pricing, and contractual requirements. • Ensure compliance with client, building, regulatory, and safety requirements, including operational procedures, insurance requirements, and risk management standards. • Participate in client meetings, internal planning meetings, and project status reviews while maintaining accurate and timely project reporting related to schedule, cost, risk, and performance. • Resolve project-related operational issues, vendor concerns, and client escalations in a timely and professional manner while protecting client relationships and company interests. • Lead project closeout activities including completion of documentation, financial reconciliation, invoice review, lessons learned, and final client deliverables.

🎯 Exigences

• Four-year degree from an accredited college or university preferred; equivalent combination of education and relevant professional experience may be considered. • Certifications such as CAPM or PMP are beneficial. • Minimum 5 years of relevant project management experience in workplace services, commercial relocations, facilities, construction coordination, or related industries. • Demonstrated experience managing multiple concurrent projects through full project lifecycle delivery. • Experience managing client relationships, vendor coordination, project financials, and operational execution. • Experience managing projects in occupied commercial, healthcare, laboratory, industrial, or operationally complex environments. • Experience overseeing vendor-led project execution and coordinating cross-functional project teams. • Experience supporting workplace relocations, furniture installations, renovations, or facility reconfigurations.