Customer Service Representative, Inbound

🕒 il y a 4 jours

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Hire Overseas

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2023

🤝 B2B

🎯 Recrutement

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas est une agence de recrutement spécialisée dans la mise en relation des entreprises avec des talents d'exception à l'étranger. En se concentrant sur une variété de rôles allant des domaines techniques et de design jusqu'au marketing et au support administratif, Hire Overseas vise à rationaliser les opérations et à accroître la productivité de ses clients tout en offrant des économies significatives. L'entreprise donne la priorité à la qualité en acceptant moins de 1% des candidats à l'échelle mondiale, garantissant ainsi que seuls les candidats exceptionnels sont placés dans divers postes à distance.

Description

• Answer inbound calls from customers regarding vehicle service appointments, service status updates, and general dealership inquiries • Provide professional, clear, and friendly communication throughout every interaction • Handle customer questions accurately and route complex or escalated issues to the appropriate team • Manage high call volume consistently throughout the day while maintaining quality and accuracy • Use Xtime to schedule, reschedule, and confirm service appointments based on customer needs and availability • Log all customer interactions accurately and consistently in Tekion CRM • Maintain clean, up-to-date records across all customer touchpoints • Handle all inbound calls through the Elevate VoIP system • Follow communication standards and dealership scripts throughout every interaction • Send follow-up texts or emails to customers as needed to confirm appointments or share service updates

🎯 Exigences

• Fluent, clear English with a neutral or US-friendly accent; your spoken English must be excellent • Previous call center or customer service experience, inbound experience strongly preferred • Comfortable managing high call volume consistently throughout the workday • Tech-savvy and able to learn new software quickly including Elevate, Xtime, and Tekion • Reliable internet connection, a headset, and a quiet work environment • Available to work full-time Monday through Friday on US Eastern Time hours • Calm under pressure, detail-oriented, and professional in all customer interactions • Experience working with a car dealership or in a vehicle service environment is nice to have • Familiarity with Elevate VoIP, Xtime, or Tekion CRM • Experience with inbound call management or appointment scheduling in a service environment is nice to have

🏖️ Avantages

• You will be paid in **USD** (bi-monthly: every 15th and 30th) • **Paid Time Off** in accordance with company policy • Observance of **Holidays** per company guidelines • **100% remote setup** so you can work wherever you're most productive • Stable, full-time role with consistent volume and a clear daily structure • Be part of a growing automotive group with a high-volume service operation