Customer Support Specialist – AI SaaS Platform

🕒 il y a 4 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Hire Overseas

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2023

🤝 B2B

🎯 Recrutement

☁️ SaaS

B2B • Recruitment • SaaS

Hire Overseas est une agence de recrutement spécialisée dans la mise en relation des entreprises avec des talents d'exception à l'étranger. En se concentrant sur une variété de rôles allant des domaines techniques et de design jusqu'au marketing et au support administratif, Hire Overseas vise à rationaliser les opérations et à accroître la productivité de ses clients tout en offrant des économies significatives. L'entreprise donne la priorité à la qualité en acceptant moins de 1% des candidats à l'échelle mondiale, garantissant ainsi que seuls les candidats exceptionnels sont placés dans divers postes à distance.

Description

• Manage and respond to inbound support requests through email and internal tools • Provide clear, empathetic, and accurate responses to technical and non-technical users • Troubleshoot platform issues by reviewing logs, referencing documentation, and reproducing customer scenarios • Escalate complex or urgent issues to product and engineering teams • Support real-time inquiries inside community spaces such as Discord • Identify recurring questions, bugs, and product gaps and document them clearly • Contribute updates to help center articles, troubleshooting guides, and internal documentation • Provide structured feedback to cross-functional teams on customer sentiment and platform usability • Work with engineering, product, and operations teams to close support loops • Share insights that improve onboarding, documentation, and user experience • Help refine internal support systems, workflows, and templates

🎯 Exigences

• 2 to 3 years of experience in customer support, ideally within SaaS or technical environments • Strong written English with a clear, concise, and customer-centered communication style • Ability to manage multiple tickets or conversations without losing accuracy • Comfortable using tools such as Plain, Intercom, Zendesk, or similar support systems • Tech-curious and able to learn APIs, integrations, or workflow systems quickly • Experience supporting developer tools, AI products, or community-based support environments

🏖️ Avantages

• Paid in USD (bi-monthly: 15th and 30th) • Paid Time Off in accordance with company policy • Observance of Holidays per company guidelines • 100% remote setup so you can work wherever you feel most productive • Work inside a forward-thinking AI startup backed by top investors • Opportunity to support a platform at the forefront of voice automation and AI workflows