Call Centre Manager

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rrreefs

Site WebLinkedInTous les Emplois

1 - 10 employés

Fondée en 2020

🤝 B2B

🎯 Recrutement

🛍️ eCommerce

B2B • Recruitment • eCommerce

rrreefs est une agence de recrutement spécialisée dans la mise en relation des professionnels créatifs, tels que les designers et monteurs vidéo, des Philippines avec des entreprises cherchant à embaucher des talents de premier ordre à des coûts réduits. Ils proposent un processus de sélection complet pour garantir que seuls les candidats hautement qualifiés, ayant généralement entre 5 et 10 ans d'expérience, soient présentés aux entreprises, aidant ainsi à pourvoir les postes rapidement—souvent en 14 jours. En mettant l'accent sur des tarifs transparents et une garantie de satisfaction, rrreefs vise à rationaliser et à optimiser le processus de recrutement pour les agences de marketing et créatives.

Description

• Lead customer care operations and oversee end-to-end insurance claims handling within an automotive-focused environment. • Ensure customers are supported efficiently while claims are handled accurately and without delay. • Bring structure, visibility, and accountability to customer interactions and claims workflows. • Own the quality of conversations and speed and accuracy of claims handling. • Manage and coordinate teams across departments and regions, ensuring smooth handoffs between customer care and claims processing. • Directly involved in customer communication for escalations or complex cases.

🎯 Exigences

• 3–6+ years of experience in call centre operations, with at least 1–2 years in a management or supervisory role • Preferred: Prior experience in vehicle insurance, automotive claims handling, or automotive repair operations • Strong understanding of insurance claims processes, documentation, and lifecycle management • Comfortable handling customer interactions directly, including escalations and sensitive cases • Proven ability to manage and improve call centre KPIs (response times, resolution rates, customer satisfaction, etc.) • Experience overseeing both inbound and outbound call operations • Ability to manage, coach, and hold teams accountable across multiple functions or regions • Experience coordinating with repair teams, vendors, or third parties involved in automotive services • Ability to identify operational gaps and implement process improvements quickly • Strong organisational and reporting skills - able to maintain visibility across customer care and claims pipelines • Experience with CRM systems, call centre tools, and workflow tracking systems • Excellent spoken and written English • Ability to work aligned with Central Standard Time (9 AM – 5 PM) • Self-directed operator who can run daily operations without constant oversight • High attention to detail, especially in claims handling and customer communication.

🏖️ Avantages

• Competitive salary based on experience • Fully remote role with structured working hours • Direct ownership of call centre performance and operational outcomes. • Opportunity to build and optimise a high-functioning support and claims team. • High-impact role with clear visibility into business operations and customer experience