Principal Support Product Manager

Emploi pas sur LinkedIn

🕒 il y a 1 mois

🏄 California – Distant

🏄 California – Remote

💵 $160 000 - $210 000 / an

⏰ Temps Plein

🟠 Senior

🔴 Expert

✅ Responsable Produit

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 3%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Hitachi

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1910

🚘 Automobile

🏗️ Construction

💼 Conseil

Automotive • Construction • Consulting

Hitachi, Ltd. est une entreprise mondiale opérant dans divers secteurs avec un accent sur l'innovation sociale. Hitachi fournit des solutions numériques avancées, des services et des technologies sous sa marque « Lumada » pour résoudre les défis des clients et renforcer la valeur sociétale. L'entreprise s'engage à la durabilité et aux initiatives environnementales, sociales et de gouvernance (ESG), visant à améliorer la qualité de vie grâce à des technologies favorisant une société durable. Les produits et solutions de Hitachi couvrent les systèmes numériques, l'énergie verte, la mobilité et les industries connectives, promouvant la transformation numérique des systèmes d'entreprise et de l'infrastructure sociale. Fondée en 1910, la longue passion de Hitachi pour l'innovation et le développement sociétal en fait un leader pour conduire un changement positif dans le monde entier.

Description

• Lead the strategy, governance, commercialization, and business performance of the company’s support portfolio • Define support offering strategy, improve portfolio clarity and competitiveness, and strengthen pricing and packaging discipline • Partner cross-functionally across Product Management, Support Delivery, Renewals, Pricing, Finance, Sales, Marketing, and Operations • Own support portfolio strategy, including offer design, tier differentiation, lifecycle evolution, and competitive analysis • Identify market gaps, customer needs, and competitive opportunities • Define the strategic roadmap for support offerings, including value-added support bundles and enhanced customer support capabilities • Manage portfolio economics, P&L visibility, margin performance, pricing governance, and discounting discipline • Lead pricing and packaging strategy and establish governance for new support offers, product introductions, support attach models, and portfolio lifecycle decisions • Own internal and external portfolio messaging and create field-ready messaging, collateral, competitive comparisons, and customer-facing materials • Establish operating rhythms, portfolio dashboards, performance metrics, and governance processes • Track portfolio performance, adoption, revenue contribution, support attach, margin trends, and customer impact • Drive cross-functional execution against portfolio priorities, milestones, and business commitments • Lead the strategy and business model for value-added support bundles and enhanced customer experiences • Partner with delivery, operations, Sales, and Renewals to ensure support bundles are feasible, scalable, and improve retention, attach, and customer loyalty

🎯 Exigences

• 15+ years of experience in product management, services portfolio management, support services, pricing, or customer success within enterprise technology • Strong understanding of support business models, services economics, customer lifecycle, support attach, renewals, pricing, and margin management • Demonstrated ability to lead cross-functional initiatives across Product, Support, Sales, Finance, Pricing, Marketing, and Operations • Experience building business cases, portfolio roadmaps, pricing strategies, go-to-market materials, and executive-ready recommendations • Strong commercial judgment balancing customer value, competitive positioning, operational feasibility, and financial outcomes • Strategic, outcome-oriented leadership connecting portfolio decisions to customer retention, revenue growth, and margin performance • Ability to influence cross-functional teams without direct authority • Excellent storytelling and communication skills to simplify complex offerings for executives, sales teams, partners, and customers • Data-driven decision-making, strong business acumen, and comfort operating across metrics, financials, and customer insights • Bias for execution, governance, and accountability while maintaining a customer-first mindset

🏖️ Avantages

• Employees are eligible to participate in Hitachi Vantara’s bonus/variable/commission pay programs, where applicable • Industry-leading benefits, support, and services supporting holistic health and wellbeing • Flexible arrangements, role and location dependent • Reasonable accommodations during the recruitment process • Inclusive culture based on mutual respect and merit-based systems • Support for employee career aspirations and freedom to explore new horizons