Area Installation Specialist – Exteriors

🕒 il y a 29 jours

🥔 Idaho – Distant

infoinfo

💵 $24 - $30 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🗣️🇺🇸🇬🇧 Anglais requis

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Logo of The Home Depot

The Home Depot

10 000+ employés

Fondée en 1978

🏗️ Construction

📦 Logistique

🛒 Commerce de détail

💰 Debt Financing en 2007-07

Construction • Logistics • Retail

The Home Depot est un leader dans la vente de détail dédiée à l'amélioration de l'habitat, offrant une large gamme de matériaux de construction, de produits pour l'amélioration de la maison, de produits pour le jardinage et de services associés. L'entreprise exploite à la fois des magasins physiques et une plateforme en ligne, fournissant des solutions complètes pour les amateurs de bricolage, les entrepreneurs professionnels et les propriétaires. The Home Depot s'engage en faveur de la diversité, de l'équité et de l'inclusion, offrant des opportunités d'emploi et des avantages à une main-d'œuvre diversifiée. De plus, l'entreprise accorde une grande importance au service client et à l'implication des employés pour maintenir sa position de leader de confiance dans le secteur de l'amélioration de l'habitat.

Description

• Assist with the customer experience throughout the installation job life cycle • Perform technical measures, assess pre-existing conditions, and conduct product affirmations • Conduct Job Site Inspections to review work quality and construction standards • Perform service provider badging checks • Meet with customers to ensure the installation experience meets company standards • Resolve customer complaints, open services, Care Tickets, and jobs-on-hold • Manage scope-of-work changes, add-labor items, material needs, and project changes • Work with service providers to resolve issues and approve or escalate project changes • Ensure all open items are completed to the customer's satisfaction • Manage jobs within the assigned area and product category • Use reporting and related systems to support customer experience and installation accuracy

🎯 Exigences

• Must be eighteen years of age or older • Must be legally permitted to work in the United States • Must pass pre-employment test if applicable • Construction/home improvement industry experience preferred • Prior experience managing residential home improvement install projects preferred • Bachelor's degree or equivalent degree in a field of study related to the job • 5 years of work experience • Strong time management and organizational skills • Strong negotiating skills • Strong business acumen • Problem solving and multi-tasking skills • Collaborative leadership skills where strong value is placed on partnerships • Must be able to perform intermittent continuous physical exertion, including walking, standing, stooping, climbing, and lifting material or equipment • Regular exposure to dust, fumes, or odors • Typically requires overnight travel less than 10% of the time

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