Senior Customer Enablement Manager

🕒 il y a 29 jours

🇺🇸 États-Unis – Télétravail

💵 $142 000 - $180 000 / an

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 20%

Ce que ça veut dire : la probabilité que cette offre reste ouverte sans recrutement actif.Comment le lire : 60 % ou plus, on pense que c'est une offre fantôme. Un score plus bas est moins inquiétant.Comment on la calcule : ancienneté, republications, postes ouverts vs taille de l'équipe, rapidité de clôture, et si le salaire est indiqué.À noter : une estimation à partir de données publiques, pas un jugement sur l'entreprise. De vraies offres peuvent avoir un score élevé, alors prenez-le comme un indice, pas comme un fait.

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Horizon3.ai

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2019

🔒 Cybersecurity

🤖 Intelligence artificielle

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

La plateforme NodeZero™ permet à votre organisation de découvrir, corriger et vérifier en continu votre surface d'attaque exploitable. Réduisez votre risque de sécurité en trouvant de manière autonome les faiblesses de votre réseau, en sachant comment les prioriser et les corriger, et en vérifiant immédiatement que vos corrections fonctionnent. NodeZero offre des tests d'intrusion autonomes respectant l'environnement de production et d'autres opérations d'évaluation essentielles qui s'adaptent à vos environnements internes, externes, cloud et cloud hybride les plus vastes. Pas d'agents requis, pas de code à écrire, et pas de consultants à embaucher.

Description

• Bring the foundational Horizon3 Customer Academy to life and help customers realize value from the NodeZero autonomous penetration testing platform faster • Design, build, and continuously improve customer learning experiences across NodeZero capabilities, tiers, workflows, and functionality • Build customer certifications, technical how-to modules, guided learning paths, hands-on exercises, and other enablement experiences • Define curriculum architecture organized by customer role, use case, capability, product tier, and proficiency level • Define learning paths from foundational concepts through advanced NodeZero usage and operational best practices • Design and launch customer certification programs with practical assessments and completion criteria • Create technical modules covering configuration, test execution, findings review, reporting, remediation validation, and related functionality • Produce interactive lessons, demonstrations, walkthroughs, videos, job aids, reference guides, scenario-based exercises, and hands-on labs • Maintain deep working knowledge of NodeZero, product tiers, technical workflows, releases, roadmap changes, attack research, and customer use cases • Partner with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, Attack Research, Support, and other technical SMEs • Establish processes for gathering expertise, validating technical accuracy, content reviews, ownership, and update cycles • Personally design and produce live, virtual, and self-paced customer enablement content using adult learning and instructional design principles • Build reusable templates and standards for lessons, modules, assessments, facilitator guides, labs, and certification materials • Define and track customer readiness, engagement, certification, adoption, and time-to-value measures • Use completion data, assessment results, customer feedback, support themes, and Customer Success insights to improve learning experiences • Maintain a roadmap for new courses, certifications, updates, and retired content • Share progress, risks, and impact with enablement and cross-functional leadership

🎯 Exigences

• 5+ years of experience in customer enablement, technical enablement, instructional design, customer education, learning experience design, or a related field • Demonstrated experience building technical customer education, certifications, academies, onboarding programs, or product training • Proven ability to translate complex technical concepts into clear, practical, and outcome-oriented learning content • Hands-on experience creating digital learning content using tools such as Articulate Rise or comparable authoring platforms • Experience designing assessments, knowledge checks, practical exercises, or certification programs • Strong written and verbal communication skills, including the ability to work effectively with technical SMEs and customer-facing teams • Strong project management skills and the ability to manage content development from intake through launch and iteration • Direct experience with NodeZero, autonomous penetration testing, offensive security, exposure management, vulnerability management, cloud security, identity security, or adjacent cybersecurity domains • Experience enabling security, IT, infrastructure, DevOps, or technical practitioner audiences • Experience building a customer academy or education program from the ground up • Experience creating hands-on labs, technical demonstrations, interactive simulations, or scenario-based learning • Familiarity with learning management systems, video and screen-recording tools, assessment platforms, and customer education analytics • Experience working closely with Product, Engineering, Customer Success, and Sales Engineering in a high-growth B2B SaaS or cybersecurity company • Experience working with enterprise customers • Ability to work in the United States; applicants must be legally authorized to work in the United States

🏖️ Avantages

• Equity package in the form of stock options for all full-time roles • Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Remote and hybrid work models depending on role and location • Career development opportunities • Inclusive, collaborative culture • Moderate travel for customer meetings, enablement events, internal planning sessions, and company gatherings