Client Relationship Manager

🕒 il y a 6 jours

🍂 Massachusetts, Texas – Distant

🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $31 - $40 / heure

⏰ Temps Plein

🟢 Junior

💰 Responsable de comptes

🚫👨‍🎓 Aucun diplôme requis

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HUB International

Site WebLinkedInTous les Emplois

10 000+ employés

Fondée en 1998

💸 Finance

🏢 Entreprise

Finance • Insurance • Enterprise

HUB International est une entreprise de courtage d'assurance et de conseil réputée, offrant une gamme de solutions d'assurance, y compris l'assurance des entreprises, les avantages sociaux des employés, les services de retraite et l'assurance personnelle. Elle se concentre sur plusieurs secteurs, tels que la construction, l'éducation, la santé, l'immobilier et le transport, en proposant des produits d'assurance et de gestion des risques sur mesure à des clients du monde entier. HUB International est également spécialisée dans les stratégies d'engagement des employés, la gestion des ressources humaines et les solutions de bien-être financier, aidant les clients à gérer les risques et à maximiser les opportunités de croissance.

Description

• Train/support all assigned lenders. • Provide daily support to assigned existing lenders. • Respond promptly and professionally to lender inquiries • Resolve service problems by clarifying the customer's complaint, determining the cause, and offering solutions. • Client relationship management. • Manage all details associated with a new lender at go live. • Follow up with customers to ensure resolution and satisfaction. • Collaborate with other departments to ensure customer needs are met. • Escalate complex issues to appropriate internal teams when necessary.

🎯 Exigences

• 1+ years of experience in lender-placed insurance, force-placed insurance, collateral protection insurance, or insurance tracking services • Direct experience working with lending institutions (banks, credit unions, or mortgage servicers) as clients • Customer service/support background • Outstanding written and oral communication skills, particularly in professional email correspondence • Excellent judgment and discretion with lenders and staff • Outstanding follow-up skills with timely response to lender needs • Capacity to manage multiple lender relationships and priorities simultaneously • Strong organizational skills and keen attention to detail • Ability to work independently in a remote environment • Problem-solving mindset with the ability to resolve issues independently and escalate when appropriate.

🏖️ Avantages

• HSA and PPO Medical plans available through BlueCross BlueShield of Illinois (BSBCSIL) • FSA available • Dental plans through BCBSIL • Vision insurance through VSP • Employer paid Short Term Disability • 5 Weeks of Paid Parental Leave • Employer paid Life Insurance – 2x your salary • 401k -Company matching • 10 paid Holidays • Floating Holidays and Personal days • Accrue Vacation and Sick time from day 1 • Tuition Reimbursement • All full-time employees working 30+ hours a week are eligible for benefits. Benefits are effective the first of the month, following their first 30 days.