Training Manager

Emploi pas sur LinkedIn

🕒 il y a 20 jours

🐊 Florida, Iowa, +2 états de plus – Distant

🐊 Florida – Remote 🌾 Iowa – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

📚 Formation et Développement

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Humach

Site WebLinkedInTous les Emplois

1001 - 5000 employés

💼 Conseil

🤖 Intelligence artificielle

☁️ SaaS

💰 Venture Round en 2017-01

Consulting • Artificial Intelligence • SaaS

Humach est une entreprise spécialisée dans les solutions alimentées par l'IA pour les centres de contact. Elle propose une combinaison d'agents humains et d'agents numériques alimentés par l'IA afin d'offrir des services d'expérience client de classe mondiale. Avec des services tels que mAI Pilot et des intégrations avec les principales solutions CCaaS et CRM, Humach se concentre sur la navigation de l'intégration de l'IA pour les centres d'appels afin d'améliorer les performances, l'efficacité et la satisfaction client. Leurs offres comprennent des services gérés CX, l'habilitation technologique, ainsi que la formation et le développement, avec un accent central sur la sécurité et la conformité. Humach est reconnue pour soutenir une gamme d'entreprises avec son expertise en service client et en technologie IA.

Description

• Leads/coaches training team members on: classroom organization & preparation, following training curriculum as intended, rehearsing for a polished delivery of training, passionately delivering training, appropriate use of resources & tools in the classroom, classroom management & positive learner experience, communication & engagement with learners, and time management. • Inspires team member engagement and performance through strengths-based leadership. • Motivates team members with constant recognition. • Collaborates with the instructional design team to ensure continuous improvement of all training & development initiatives. • Coordinates with the instructional design team on train-the-trainer sessions between instructional designers and training facilitators. • Owns the instructor-led training calendar for training classes based on staffing needs for client projects. • Delegates and assigns training class responsibilities to training facilitators. • Facilitates recurring cross-departmental “stitch” meetings to ensure alignment between education and practice for all learners. • Participates in required client meetings. • Acts as administrator for Humach University, the Learning Management System. • Oversees the assignment, tracking, reporting and maintenance of learning objects within Humach University. • Actively participates in personal and professional development initiatives. • Acts as a champion of challenge and change. • Constantly questions I.W.W.C.W (In What Ways Can We) do things differently.

🎯 Exigences

• Associate degree plus 3-5 years’ experience in a training role; or an equivalent combination of education and experience. • Virtual training facilitation and supervisory/mentorship experience required. • Passion about continuous improvement for self and others. • Knowledge and practice in adult learning theory/principles. • Strong emotional intelligence and ability to “read the virtual room.” • Demonstrates a positive attitude consistently. • Excellent organizational, project and time management skills. • Self-starter with a strong ability to work independently and not wait for all the information. • Proficient in Zoom and Microsoft Teams. • Proficient in Microsoft products, including PowerPoint, Outlook and Word.

🏖️ Avantages

• medical • dental • 401k • life insurance • paid time off