Senior Associate, Onboarding Marketing

🕒 il y a 2 jours

🇺🇸 États-Unis – Télétravail

💵 $94 900 - $130 500 / an

⏰ Temps Plein

🟠 Senior

🎡 Marketing

🦅 Parrain de Visa H1B

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Humana

Humana

10 000+ employés

Fondée en 1961

🏥 Santé

🛡️ Assurance

⚕️ Assurance santé

Healthcare • Insurance • Healthcare Insurance

Humana est une entreprise de soins de santé dédiée à avoir un impact positif sur la santé des individus, des communautés et du système de santé dans son ensemble. En mettant la santé au premier plan, Humana sert une large gamme de populations diverses, y compris les seniors et les militaires, en proposant des plans Medicare Advantage HMO, PPO et PFFS. Humana s'engage à favoriser une culture d'appartenance et de respect mutuel, offrant des avantages compétitifs et flexibles pour assurer la sécurité financière de ses employés et de leurs familles. L'entreprise est fière de créer un environnement de travail inclusif où chacun a l'opportunité de réussir.

Description

• Execute and optimize multi-channel campaigns across email, mail, SMS, app, web, call center, and IVR • Develop and refine test-and-learn strategies, including hypotheses, measurement plans, and performance goals • Collaborate with product, analytics, clinical, operations, pharmacy, and channel teams • Analyze campaign performance to improve engagement, reduce churn, support Stars measure improvement, and promote medication adherence • Support journey mapping and personalization efforts, including NBA logic and content orchestration • Integrate member feedback and behavioral signals into campaign enhancements • Ensure brand consistency and compliance across onboarding kits, pharmacy communications, and educational materials • Assist in agile pod operations, including sprint planning, backlog grooming, and tracking deliverables • Contribute to reporting and performance tracking to inform strategic decisions and roadmap iterations

🎯 Exigences

• Bachelor’s degree in Marketing, Communications, Business, or a related field or equivalent years of relevant experience • Minimum of 2 years of experience in lifecycle, onboarding, or customer engagement marketing • Proven ability to manage multiple projects simultaneously with strong attention to detail • Hands-on experience with CRM platforms and marketing automation tools • Demonstrated analytical mindset with a passion for leveraging data to inform marketing strategies and drive performance • Experience in healthcare, insurance, senior services, or other regulated industries • Familiarity with agile marketing methodologies and cross-functional team collaboration • Exposure to NBA (Next Best Action) engines, customer data platforms (CDPs), or journey orchestration technologies such as Adobe Experience Platform or Pega

🏖️ Avantages

• Bonus incentive plan based upon company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Occasional travel to Humana offices for training or meetings may be required

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