Customer Service Representative

🕒 il y a 10 jours

Postuler Maintenant

Trouver des Emplois à Distance Similaires

Recevoir des emails pour des emplois à distance

📊 Vérifiez votre score de CV pour ce poste

Améliorez vos chances d'obtenir un entretien en vérifiant votre score de CV avant de postuler.

Télécharger le CV

Hyremote

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2021

🤝 B2B

🎯 Recrutement

☁️ SaaS

B2B • Recruitment • SaaS

Hyremote est une agence de recrutement à distance spécialisée dans la création d'équipes offshore expertes pour aider les entreprises à optimiser leur personnel et à améliorer leur productivité. En se concentrant sur l'adéquation des compétences et en sélectionnant soigneusement les candidats, Hyremote offre à ses clients des employés dédiés et qualifiés à moindre coût. Avec un engagement à maintenir le soutien, la croissance et la satisfaction des employés, Hyremote vise à améliorer l'expérience de recrutement et à aider les entreprises à prospérer dans un environnement concurrentiel.

Description

• Answer incoming client calls and respond to customer service emails in a timely, professional manner. • Schedule pest control services using purchase orders, service authorization details, and client-provided information. • Review purchase order amounts, service types, units, room numbers, pest types, and other work order details to ensure bookings are accurate. • Ask clients to send purchase orders by email when required, and determine whether a hard copy PO is needed before scheduling. • Check each client/company’s special instructions before booking service, since rules vary by account. • Communicate policies clearly and courteously to clients, including situations where service cannot be booked without required documentation. • Stay productive during high-volume periods by managing a busy inbox, incoming calls, and service requests so items are handled before the next business day. • Use basic Excel only when needed for simple reporting; advanced Excel skills are not required.

🎯 Exigences

• General work experience is required. • Detail-Oriented: Carefully reviews purchase orders, service details, room/unit information, pest types, amounts, and special account instructions. • Multitasker: Able to manage calls and emails at the same time without losing accuracy or becoming distracted. • Calm Under Pressure: Able to stay professional during the busy season and remain composed when handling frustrated or rude callers. • Accountable: Willing to ask questions, communicate issues early, and flag anything unclear instead of guessing. • Team-Focused: Able to work well with the team while working from home, using the company’s communication channels to stay connected.

🏖️ Avantages

• 100% work-from-home flexibility • Enjoy preset salary growth and weekly salary payments.