Broadcast Operations Center Engineer

🕒 il y a 2 mois

🤠 Texas – Distant

🤠 Texas – Remote

💵 $28 - $36 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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iHeartMedia

Site WebLinkedInTous les Emplois

5001 - 10000 employés

Fondée en 2008

📱 Médias

💰 Debt Financing en 2017-02

Media • Entertainment • Advertising

iHeartMedia est l'entreprise audio leader aux États-Unis, atteignant 9 Américains sur 10 chaque mois. La société exploite plus de 860 stations de radio diffusées à travers 160 marchés, offrant un mélange de radio traditionnelle, de streaming numérique et de podcasts, ce qui en fait le principal éditeur de podcasts avec plus de 168 millions de téléchargements et de diffusions en continu aux États-Unis. iHeartMedia est connue pour sa technologie d'analyse et d'attribution innovante, lui conférant un avantage concurrentiel dans les services de publicité et de médias. L'entreprise organise également des événements de grande envergure comme la tournée iHeartRadio Jingle Ball, réunissant des artistes musicaux majeurs et établissant de solides partenariats, tels qu'avec la Ligue nationale de hockey et MeatEater, Inc. , pour la production de podcasts.

Description

• Work within Service Desk Plus (Manage Engine) ticketing system as the primary source of work. • Assist with identification of chronic issues and work cross functionally with internal and external teams for resolution. • Maintain personal technical skillsets for resolving advanced technical issues using department tools, procedures, and infrastructure. • As requested by the BOC leads, research and provide detailed reports with regards to outages. • Work in a virtual team environment ensuring technical issues are properly identified, resolved and escalated appropriately to engineering team management. • Must be able to work nights, weekends and holidays, variable schedule(s) and overtime as necessary, or based on agreed - to schedule. • Perform other related duties and functions as assigned by BOC leads.

🎯 Exigences

• Experience working in a broadcast technical environment supporting RF transmission systems, multimedia studio facilities, automation systems, broadcast‑oriented data networks, and telecommunications systems • Experience troubleshooting multiple networking and communication protocols • Strong understanding of broadcast concepts with hands‑on, practical experience • Background in a customer support or client‑facing technical function • Ability to work in a fast‑paced, multitasking technical and administrative environment with minimal supervision • Experience with Windows OS, remote access tools (VNC, RDP, etc.), cloud technologies, and network monitoring platforms • Strong professional written and verbal communication skills

🏖️ Avantages

• Employer sponsored medical, dental and vision with a variety of coverage options • Company provided and supplemental life insurance • Paid vacation and sick time • Paid company holidays • A Spirit day to encourage and allow our employees to more easily volunteer in their community • A 401K plan • Employee Assistance Program (EAP) at no cost – services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!