VP, Data

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IMG Academy

Site WebLinkedInTous les Emplois

501 - 1000 employés

📚 Éducation

⚽ Sports

🏨 Hôtellerie

💰 Private Equity Round - IMG Academy en 2023-11

Education • Sports • Hospitality

IMG Academy est une organisation dédiée à l'éducation et à l'entraînement sportifs, qui gère un internat (pour les classes de la 6e à la 12e et post-bac), des camps sportifs tout au long de l'année, du coaching personnel (en présentiel et à la demande), ainsi que des services de recrutement universitaire (incluant NCSA). L'organisation offre des expériences sur le campus (entraînements, événements, un parcours de golf de championnat, et un hôtel Legacy), du coaching en ligne et des ressources, ainsi que des services pour les athlètes, les familles, les clubs, les lycées et les entraîneurs universitaires. IMG se positionne comme un leader mondial de l'éducation sportive, préparant les étudiants-athlètes pour l'université et au-delà, et occupant une part significative des places de première année dans les équipes universitaires chaque année.

Description

• Define and execute a comprehensive technology strategy for commercial systems, data infrastructure, and customer engagement platforms. • Build the next-generation customer engagement "Engine,” delivering measurable improvements in customer acquisition, retention, ARPU, and EBITDA. • Build and maintain strong relationships with stakeholders from the board to practitioner-level to align technology initiatives with business objectives driving digital transformation. • Integrate data functions, unifying data infrastructure, creating self-service BI capacity, and optimizing teams to align data and analytics efforts with commercial, product, and CX goals. • Champion the shift to an integrated commercial and product strategy by enabling self-service for functional teams and delivering more high-value algorithmic work using AI/ML. • Build and scale a high-performing team of ~25 FTEs and consultants, including resources for Engineering, Analytics, and Data Science. • Lead the transformation of the Data organization into a value-driven (vs. technology-driven) model supporting commercial, digital product, and customer experience domains. • Guide the evolution of the team from baseline support to a mature omnichannel enablement organization leveraging data and insights to drive revenue, EBITDA and NPS. • Develop a leadership layer across Data and Engine functions through internal advancement, role re-definition, and strategic hiring to create scale and accountability for stakeholders. • Cultivate a culture of value delivery, transparency, and accountability, while driving iterative improvement, greater operational rigor and prioritization of high-value ML innovation work. • Direct the modernization of enterprise-wide data infrastructure, BI, analytics and data science tools, migrating, consolidating and standardizing tools and vendors. • Ensure alignment between BI, analytics, and Data Science initiatives and business goals, leveraging continuous testing and optimization to enhance customer and enterprise value. • Ensure alignment between commercial technology initiatives and customer-facing product roadmap, software development and integration initiatives. • Partner with external vendors including Salesforce, AWS, and implementation partners, to deliver cost-effective solutions while maintaining strategic direction and execution quality. • Partner closely with the Chief Commercial Officer, COO for Online, COO for Campus, and SVP Product to ensure seamless execution of commercial technology strategies. • Collaborate with sales, marketing and partner leadership to align technology with operational goals, while navigating resistance and driving adoption. • Present strategies and outcomes to executive leadership and the Board, leveraging data and analysis to build consensus and drive decisions.

🎯 Exigences

• 15+ years progressive tech leadership experience with 7+ years in senior management roles. • Experience leading large-scale, full-lifecycle digital transformation initiatives and platform consolidations in B2B and B2C settings, managing internal teams and external partners. • Experience merging disparate systems and teams, with a focus on enabling personalized customer experiences for omnichannel, multi-product customer acquisition and retention. • Proven track-record leading and executing technology and data-specific transformation initiatives delivering compelling measurable impact. • Senior-level leadership background across high-growth entrepreneurial environments and companies undergoing transformational changes in corporate development. • Hands-on experience leading teams in creating business leverage (Revenue, EBITDA, NPS) using commercial technology and customer engagement platforms to grow and scale these capabilities on a strategic basis. • Track record building and scaling high-performing technical and business-facing teams. • Deep understanding of the modern data stack and its deployment for BI, Analytics and Data Science applications in commercial and product use cases, with a track record of successful implementations at scale. • Demonstrated success partnering with boards, C-level executives and cross-functional implementation teams, navigating resistance and generating buy-in from stakeholders. • Superior communication skills, with an emphasis on brevity, clarity, and data-driven persuasion. • Industry experience in education, B2C, or consumer-facing products/services required.