IT Support Specialist, First-Level

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INDUSYS GmbH

Site WebLinkedInTous les Emplois

11 - 50 employés

Fondée en 1993

💼 Conseil

🔒 Cybersecurity

Consulting • IT Services • Cybersecurity

INDUSYS GmbH est un prestataire de services informatiques basé à Lüdenscheid, en Allemagne, spécialisé dans les services informatiques gérés pour les petites et moyennes entreprises. Avec plus de 30 ans d'expérience, INDUSYS offre son expertise en infrastructure informatique, solutions de sécurité, et services cloud. Leur mission est d'assurer des opérations informatiques fiables et sécurisées pour les entreprises, les aidant à optimiser et moderniser leurs systèmes informatiques tout en fournissant un support continu et des services de conseil.

Description

• Hotline service: Receiving and initially handling support requests (phone/remote) • Support inbox: Managing and efficiently processing incoming emails • Creating support tickets: Accurate recording and documentation in our ticketing system • Ticket dispatching: Prioritizing and forwarding tickets to the appropriate support level • Ticket system monitoring: Monitoring ticket status and ensuring timely resolutions • On-call planning: Assisting with the organization of on-call schedules • Scheduling maintenance appointments: Coordinating with customers and internal departments • Monitoring and security: Monitoring our Sophos Central solutions and performing regular backup checks

🎯 Exigences

• Completed vocational training in IT or equivalent professional experience • Basic knowledge of IT service and enjoyment of customer-facing work • Experience with ticketing systems is a plus • Strong communication and organizational skills • Independent, meticulous, and reliable working style • Team player with a willingness to learn and engage with new topics

🏖️ Avantages

• Flexible working hours: Home office available by arrangement • Secure position: We operate in a growing, future-oriented market and offer long-term prospects • Individual development opportunities: Professional training and personal growth • Friendly team: You can expect an open and collegial working atmosphere where we support each other • Empathetic leadership: We put people first — we rely on mutual trust rather than strict hierarchies