Enterprise Sales Executive

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infinit.cx

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 1982

🤝 B2B

🤖 Intelligence artificielle

🏢 Entreprise

B2B • Artificial Intelligence • Enterprise

infinit. cx est une société de conseil et de services en expérience client (CX) qui aide les organisations à analyser, concevoir, mettre en œuvre et soutenir des programmes de service client et de CX de bout en bout. Elle propose des services de conseil (Futurelab), la conception de stratégies CX et de modèles opérationnels, l'implémentation de solutions de centre de contact et augmentées par l'IA (y compris des évaluations IA agentique et GénAI), des formations via leur institut i-CEM, et organise des événements et conférences pour partager les meilleures pratiques. infinit. cx s'associe à des fournisseurs comme Genesys, Sprinklr, Parloa et Cognigy pour offrir des solutions CX habilitées par la technologie.

Description

• Strategic account development (hunting & farming): responsibility for defined key accounts within our target industries. • Develop account plans with clear growth targets, pipeline and executive touchpoints. • C-level selling and executive relationship management: building robust relationships with boards/CEOs and business unit leaders. • Conduct Executive and quarterly business reviews, create joint roadmaps and co‑innovate with our key customers. • End-to-end deal orchestration: manage the entire sales process including RFIs/RFPs and contract negotiation through to closing. • Value-oriented consulting: analyze customer requirements and design solutions that deliver real value. • Key account management: build long-term partnerships and actively manage stakeholders across business units, IT, procurement and executive management.

🎯 Exigences

• 7+ years’ experience in enterprise sales of complex IT and software solutions, with a proven track record of wins at senior/C-level and multi-year contracts. • Proven success in acquiring and expanding key accounts (hunting & farming), with confident executive presence and strong stakeholder management. • Solid knowledge of customer experience and contact center technologies (ideally with experience in Genesys, NICE, Avaya, Microsoft Teams/Dynamics, Salesforce). • Familiarity with AI/automation, omnichannel and analytics — or the ability to get up to speed quickly. • Strong commercial acumen: business case/ROI, TCO/pricing, margin management; comfortable with commercial and legal topics. • Strategic thinker with ownership and results orientation: a combination of hunter mentality and sustainable farmer mindset. • Strong communication and negotiation skills in German and English; confident at C-level, structured and reliable. • Team player: close coordination with presales, delivery, marketing, finance and legal.

🏖️ Avantages

• A diverse team — employees from 18+ countries. • Intensive, structured onboarding with mentoring and a new‑joiner event. • Ongoing investment in external and internal training. • Team Apple or Android? — You choose the IT equipment that suits you best. • Offices with excellent transport links. • Free beverages in the office — also for social get‑togethers after work. • Internal referral program: we’re always looking for new colleagues — employee referrals are rewarded with an attractive bonus. • Team get‑togethers & team spirit — we enjoy meeting up beyond just the Christmas party. • Additional benefits: subsidies for company pension plans, fitness activities, a company bike or a Deutschland-Ticket (regional public transport pass).