Customer Care Coordinator

🕒 il y a 2 mois

❄️ Minnesota, Pennsylvania – Distant

❄️ Minnesota – Remote 🔔 Pennsylvania – Remote

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

💝 Support Client

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InfuSystem

Site WebLinkedInTous les Emplois

201 - 500 employés

Fondée en 1986

🤝 B2B

☁️ SaaS

B2B • SaaS

InfuSystem est une entreprise nationale de services de santé qui fournit des pompes à perfusion ambulatoires et de grande capacité, ainsi que d'autres équipements médicaux durables à vendre, louer ou sous-location, accompagnés de fournitures jetables connexes. Elle offre des services de réparation et de maintenance biomédicale (sur site et en centre), des services de thérapie intégrés soutenant les soins de la clinique au domicile (oncologie, gestion de la douleur, soins des plaies), des services de soutien aux patients et de facturation, ainsi que des plateformes de gestion des appareils telles que DeviceHub®. Basée à Rochester Hills, Michigan, InfuSystem exploite des centres de support sur le terrain et des Centres d'Excellence à travers les États-Unis et le Canada pour assurer la continuité des soins ambulatoires.

Description

• Servicing assigned customer accounts and maintaining customer files • Processing orders and setting up new accounts • Working with patients and nurses directly for proper management of AWC and Ostomy supplies • Ensuring all patient paperwork is complete and accurate • Initiating calls to patients to establish relationships and ensure receipt of supplies • Following up with patients to monitor supply needs • Collaborating with wound care nurses to determine ongoing need for supplies • Ordering home wound care supplies for delivery • Monitoring usage of supplies and consumables at the account • Handling customer and patient complaints • Producing and submitting reports as requested by Management • Processing documents in fax server as required • Answering phones as required • Performing other duties as assigned

🎯 Exigences

• Associates degree (AA) related field; or equivalent combination of education and experience. • Previous work experience with Negative Pressure Wound Therapy preferred • Strong work ethic • Sound judgment • Proven written and verbal communication skills • Natural curiosity to pursue issues and increase expertise • Pursue and design innovative analytical performance metrics • The courage to promote and defend ideas and analyses • Passionate about InfuSystem and serving customers and patients • Strives to make an impact on improving our business processes and results • Exemplary honesty and integrity • Ability to collaborate effectively and work selflessly as part of a team • Knowledge of Medicare DME Guidelines is a plus.

🏖️ Avantages

• Health plan options that include an employer contribution • Health Savings Account • Healthcare and Dependent Care Flexible Spending Accounts (FSA) • Dental and Vision premiums covered by InfuSystem • 401(k) with a specified Company Match • Life Insurance, STD & LTD • Employee Stock Purchase Program • Tuition Assistance • Generous Paid Time Off plan • Paid Parental Leave • Employee Assistance Program • Competitive Pay • Direct Deposit • Employee Referral Bonus