Strategic Initiatives Specialist

🕒 il y a 26 jours

🤠 Texas – Distant

🤠 Texas – Remote

💵 $24 - $28 / heure

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

🧐 Stratégie

🦅 Parrain de Visa H1B

Cette entreprise a parrainé des visas H1B par le passé.

👻 Score fantôme 0%

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Innovetive Petcare

Site WebLinkedInTous les Emplois

1001 - 5000 employés

🏥 Santé

💼 Conseil

📦 Logistique

💰 Venture Round en 2015-01

Healthcare • Consulting • Logistics

Innovetive Petcare est une entreprise qui collabore avec des cliniques vétérinaires à travers les États-Unis pour améliorer le mode de vie et la pratique vétérinaire. Elle se concentre sur la gestion des opérations commerciales, telles que les ressources humaines, la paie, le marketing et la formation, permettant ainsi aux équipes vétérinaires de se concentrer sur la fourniture de soins médicaux exceptionnels aux animaux de compagnie et à leurs propriétaires. Innovetive Petcare investit dans le développement et le bien-être du personnel vétérinaire en promouvant une forte culture d'entreprise, offrant des avantages généreux et assurant des opportunités de croissance professionnelle continue. Ils visent à établir des liens communautaires solides et à maintenir l'essence locale des pratiques vétérinaires tout en les soutenant par une gestion en coulisses.

Description

• Implement centrally designed technology, tools, templates, and processes at individual veterinary hospital locations • Populate systems, migrate data, and complete system configuration and setup activities • Execute assigned tasks for technology implementations, system conversions, and program rollouts on schedule • Communicate directly with hospital teams throughout implementation and provide troubleshooting support • Maintain accurate system data and configurations as new veterinary hospitals come online or existing hospitals change • Serve as a trusted resource for veterinary hospital teams using Strategic Initiatives programs and technology • Respond to questions and requests related to practice management systems, phone systems, client engagement tools, AI solutions, and other supported programs • Independently troubleshoot and resolve site-specific issues whenever possible • Escalate issues requiring system-level, policy, or centralized changes • Monitor site-level performance and identify opportunities for improvement • Review metrics such as appointment reminder compliance, call handling, virtual assistant performance, and appointment bookings • Identify hospitals needing additional training, support, or follow-up • Share feedback and recommendations to improve future implementations • Maintain project trackers, hospital records, implementation schedules, and status updates • Provide leadership with visibility into project progress, challenges, and outstanding items • Develop reusable documentation, process guides, and job aids • Document solutions for replication across multiple veterinary hospitals • Communicate with hospital managers, regional leaders, and cross-functional partners • Provide frontline support for PIMS, Weave phone systems, and AI-powered virtual assistants • Develop deeper expertise in a primary focus area and support other Strategic Initiatives team members

🎯 Exigences

• Highly detail-oriented with the ability to manage multiple projects, priorities, and hospital requests simultaneously • Comfortable working through ambiguity and solving problems without always having a predefined answer • Strong Microsoft Excel and documentation skills • Ability to work independently while proactively communicating project status, challenges, and needs • Excellent written and verbal communication skills • Professional, service-oriented approach when working with veterinary hospital teams and leaders • Comfortable learning new software and technology platforms quickly • Ability to explain technology, workflows, and processes clearly to others • Strong organizational and follow-through skills • Ability to prioritize competing deadlines in a fast-paced, multi-site environment • Experience working in the veterinary, animal health, healthcare, medical, or pet care industry (preferred) • Experience supporting multi-site, multi-location, franchise, or consolidator organizations (preferred) • Hands-on experience with a veterinary practice management system (PIMS) (preferred) • Experience with veterinary software, cloud-based phone systems, client communication platforms, appointment scheduling technology, or AI tools (preferred) • Experience with technology implementations, system conversions, process improvement, or project coordination (preferred) • Experience training or supporting end users on new software or technology (preferred)

🏖️ Avantages

• Health, dental, vision, and life insurance • 401k with company match • Paid time off • Paid parental leave • Free annual subscription to Calm Health • Employee pet care discounts • Training, continuing education, and career development opportunities • Remote work arrangement • Opportunity to improve veterinary teams', pet owners', and patients' experience across a growing multi-site veterinary organization

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