IT Operations Manager

🕒 il y a 17 jours

🏄 California – Distant

🏄 California – Remote

💵 $155 000 - $163 500 / an

⏰ Temps Plein

🟡 Intermédiaire

🟠 Senior

⚙️ Opérations

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Instacart

Site WebLinkedInTous les Emplois

1001 - 5000 employés

Fondée en 2012

🍽️ Alimentation et boissons

📦 Logistique

🛍️ eCommerce

💰 €232 000 000 Venture Round en 2021-11

Food & Beverage • Logistics • eCommerce

Instacart est une entreprise qui propose une approche flexible du travail tout en transformant l'industrie de l'épicerie. Elle fournit un service essentiel en livrant des produits d'épicerie et des articles ménagers directement à la porte des clients en aussi peu que 30 minutes. Instacart offre des opportunités de revenus sûres et flexibles aux acheteurs personnels et relève des défis tels que le réacheminement des livraisons pendant les tempêtes de neige et la connexion des clients avec des coupons et des offres. Elle vise à être le système d'exploitation de l'industrie de l'épicerie, aidant ainsi les clients à gagner du temps pour d'autres activités. Instacart met l'accent sur la diversité, l'équité et l'appartenance dans sa culture de travail.

Description

• Lead the IT Operations team across logistics, onboarding, and procurement. • Partner with cross-functional stakeholders in HR, Talent, Finance, and People Programs to align on shared goals and deliver a cohesive employee experience. • Own and drive operational projects with the support of your team, keeping initiatives on track and stakeholders informed. • Define and oversee the global hardware asset management strategy across all key hubs, ensuring system integrity and data accuracy in our ITAM platform. • Establish governance for regular asset audits and lifecycle workflows, holding the team accountable for maintaining high inventory standards. • Oversee the end-to-end e-waste process, ensuring all retired assets are properly tracked and disposed of in compliance with environmental and security standards. • Partner with People Programs to deliver new hire orientations that set employees up for success from day one. • Serve as the primary IT point of contact for hiring managers, recruiters, and employees with questions about the IT onboarding process providing timely, accurate answers that keep the hiring machine moving. • Own the IT procurement function, overseeing a Procurement Lead who manages day-to-day vendor relationships, contract renewals, and purchase approvals to ensure cost efficiency. • Run internal communications for the IT team including messages distributed via the internal Slack bot and the IT team email alias ensuring clarity, accuracy, and the right timing. • Build and maintain dashboards in Jira and Oomnitza that surface operational health, asset data, and onboarding metrics for IT leadership. • Own the documentation of IT Operations processes, writing clear and actionable runbooks that scale with the team.

🎯 Exigences

• 5+ years of experience in IT operations, IT support management, or a closely related field • Proven track record leading an operations team that spans logistics, onboarding, and/or procurement functions • Hands-on experience with asset lifecycle management, ideally in Oomnitza or a comparable ITAM platform • Proficiency with Jira Service Management for ticketing, approvals, and workflow configuration • Experience building dashboards and reports that help leadership make data-informed decisions • Strong written communication skills; you know how to write a clear Slack message and a detailed runbook with equal ease • Ability to manage multiple priorities and projects simultaneously • A collaborative, service-oriented mindset — you treat internal stakeholders with the same care you'd extend to any customer. • Experience supporting employees across multiple countries and time zones (preferred) • Familiarity with procurement workflows and SaaS contract management (preferred) • Background facilitating new hire orientations or employee onboarding programs (preferred) • Experience working with Confluence for documentation and knowledge management (preferred)

🏖️ Avantages

• Highly market-competitive compensation and benefits in each location where our employees work • New hire equity grant • Annual refresh grants • Flexible work arrangements