Workers Compensation Claims Manager

Emploi pas sur LinkedIn

🔥 il y a 5 heures

🤠 Texas – Distant

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⏰ Temps Plein

🟠 Senior

🔴 Expert

👔 Manager

👻 Score fantôme 11%

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🗣️🇺🇸🇬🇧 Anglais requis

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Logo of Intercare Holdings Insurance Services

Intercare Holdings Insurance Services

201 - 500 employés

🛡️ Assurance

Insurance • Risk Management

Intercare Holdings Insurance Services est une entreprise privée spécialisée dans l'administration des réclamations en matière d'indemnisation des travailleurs et de responsabilité civile, les services de soins gérés et les solutions de gestion des risques. Réputée pour son attention au client et son service réactif, Intercare intègre des technologies avancées et dispose d'une unité spéciale d'enquêtes en interne pour traiter efficacement les réclamations et réduire les activités frauduleuses. Leur approche unique combine la profondeur et la capacité d'une grande organisation avec la flexibilité d'une entreprise plus petite, garantissant des solutions personnalisées de gestion des risques et de contrôle des coûts pour les clients. Avec un fort accent sur la satisfaction du client, Intercare est un partenaire de confiance pour réduire les risques et maintenir la stabilité financière de leurs clients.

Description

• Manage a claims department comprised of claims supervisors, claims specialists, claims assistants, and other claims personnel • Report directly to the Vice President of Claims • Oversee the quantity and quality of the claims department's work product • Coach, counsel, mentor, and provide performance feedback to claims supervisors and department staff • Monitor department work product for compliance with Labor Code provisions and company rules and regulations • Conduct performance evaluations and institute corrective action when appropriate • Provide monetary approval authority up to the assigned authority level • Work with client representatives to ensure contractual provisions are followed and client/customer issues are addressed promptly • Assist supervisors with customer and personnel issues and keep the Vice President of Claims informed about corrective actions • Identify and develop at least one supervisor as claim manager backup • Represent the company at industry functions when needed • Develop and sustain teamwork and cooperation among claims personnel and other departments • Monitor productivity and compliance trends and implement procedural adjustments to improve productivity and results • Manage department operating expenses within the approved budget • Handle other duties assigned by the Vice President of Claims • Manage 3 to 7 subordinate supervisors overseeing 7 to 10 employees and directly supervise one non-supervisory employee

🎯 Exigences

• Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience • Eight or more years of progressive technical claim experience • High degree of judgment and discretion • Ability to provide adequate guidance on complex claim cases • Ability to negotiate settlements effectively • Working knowledge of the Labor Code of the State of California as it pertains to workers compensation claims • Experience managing claims supervisors, claims specialists, claims assistants, and other claims personnel • Ability to interview, hire, train, plan, assign, and direct work • Ability to appraise performance, reward and discipline employees, address complaints, and resolve problems • Ability to develop project plans, coordinate projects, communicate changes and progress, and complete projects on time and budget • Knowledge of business implications, profitability, market, competition, and strategic goals • Change management capabilities, including implementation planning, communicating changes, building commitment, and monitoring results • Leadership, people management, process improvement, and performance feedback capabilities

🏖️ Avantages

• Comprehensive medical, dental, and vision benefits • Company contributions to HSA and FSA plans • Employer paid life and disability insurance • 401(k) with company match • Paid time off (PTO) and company paid holidays • Learning and development opportunities that support real career advancement • Employee assistance resources and a supportive culture that values balance and wellbeing

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