Senior Reimbursement Case Manager

🔥 il y a 5 heures

🇺🇸 États-Unis – Télétravail

💵 $21 - $24 / heure

⏰ Temps Plein

🟠 Senior

👔 Manager

👻 Score fantôme 0%

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🗣️🇺🇸🇬🇧 Anglais requis

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CareMetx, LLC

501 - 1000 employés

💼 Conseil

🏥 Santé

⚕️ Assurance santé

Consulting • Healthcare • Healthcare Insurance

CareMetx, LLC est une entreprise spécialisée dans la transformation de l'accès des patients aux thérapies spécifiques en réduisant le temps jusqu'au traitement. Elle propose un service Hub numérique qui aborde les obstacles émotionnels, financiers et cliniques pour les patients, dans le but d'améliorer les délais de traitement et l'utilisation continue des thérapies. CareMetx offre un soutien rapproché et utilise une technologie avancée pour proposer des solutions d'accès, d'abordabilité et d'adhérence, profitant ainsi aux patients et aux prestataires de soins de santé. Elle s'associe avec des marques pharmaceutiques spécialisées, des fournisseurs de soins de santé et des systèmes hospitaliers pour améliorer les résultats des patients.

Description

• Serve as a single point of contact for providers, patients, and product/sales teams • Handle escalated accounts and issues • Manage special projects and tasks • Serve as a patient advocate and strengthen payer, healthcare provider, and patient relationships • Coordinate access to therapies and support services • Manage a regional caseload • Collect and review patient insurance benefit information • Assist physician office staff and patients with insurance forms and program applications • Track and follow up on prior authorization and appeal requests • Provide customer service and resolve or escalate requests and complaints • Maintain frequent phone contact with provider representatives, third-party customer service representatives, and pharmacy staff • Report reimbursement trends and delays to the supervisor • Process correspondence • Provide documentation to expedite prior authorization requests, including demographics, authorizations/referrals, NPI numbers, and referring physicians • Coordinate with inter-departmental associates • Communicate with payors to ensure accurate and timely benefit investigations • Apply judgment within standard operating procedures to determine appropriate action • Perform other related duties as assigned

🎯 Exigences

• Previous 3+ years of experience in a physician’s office, healthcare setting, and/or insurance background preferred • Bachelor’s Degree Preferred • Excellent verbal and written communication skills • Ability to multi-task and adapt to changing priorities • Proficient keyboard skills • Competency in MS Word and Excel • Knowledge of HIPAA regulations • Detailed oriented and highly organized • Excellent interpersonal skills • Knowledge of pharmacy benefits and medical benefits • Global understanding of commercial and government payers preferred • Ability and initiative to work independently or as a team member • Ability to problem solve • Must be flexible on schedule and hours • Extensive travel is required (60% travel) • Must maintain regular and reliable attendance • Must document interactions in compliance with HIPAA regulations

🏖️ Avantages

• Reasonable accommodations for individuals with disabilities • Equal employment opportunity and nondiscrimination protections • AI-supported recruiting and employment process with human review of final decisions

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