Security Systems Installation

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Interface Systems

Site WebLinkedInTous les Emplois

501 - 1000 employés

💼 Conseil

🏨 Hôtellerie

📦 Logistique

Consulting • Hospitality • Logistics

Interface Systems est un fournisseur leader de solutions de sécurité d'entreprise, d'informations exploitables et de connectivité réseau conçues pour les entreprises multi-sites. Ils offrent une gamme de services gérés tels que la surveillance vidéo à distance, la sécurité virtuelle, les alarmes anti-intrusion et les systèmes vocaux intelligents. Interface Systems se spécialise dans l'amélioration de l'efficacité opérationnelle en intégrant des technologies avancées comme l'analyse vidéo alimentée par l'IA et des solutions réseau évolutives, garantissant une conformité fluide et une sécurité réseau. Leurs services sont particulièrement concentrés sur des industries comme le commerce de détail, l'hospitalité et les services financiers, aidant les entreprises à protéger leurs actifs, optimiser leurs opérations et améliorer l'expérience client.

Description

• Serve as the main contact for Field Engineers performing new installations • Provide courteous, consistent, mistake-free installation support through chat/messaging, phone, and email • Apply customer-specific Installation Success Guides and Checklists • Troubleshoot installations and facilitate installation milestones • Ensure security services are installed, programmed, tested, and onboarded according to scope of work • Document deliverables, work products, daily activities, support, and interactions • Manage multiple installations at different completion stages • Meet goals, objectives, and key performance indicators • Collaborate with Field Operations, Project Management, Account Administration, and Customer Success teams • Gather information and provide timely status updates • Determine root causes of issues, incidents, and complaints • Communicate procedural or programmatic errors to the Sr. Manager, Security Installation Success • Maintain communication with the Sr. Manager and report improvement opportunities, risks, challenges, and complaints • Acquire new skills and strengthen competencies through ongoing professional development • Carry out additional assigned duties

🎯 Exigences

• Minimum three years of experience as a Field Technician or Help Desk Agent responsible for installation and/or technical support to Field Technicians • Expertise installing, troubleshooting, and programming Access Control systems, Business Intelligence Solutions, CCTV/VMS (IP and analog), Intrusion and Fire Alarm Systems, and Two-Way Audio solutions • Hands-on knowledge of low-voltage installations and support, including wiring, serial polling loops, inputs, and outputs • Ability to work autonomously with urgency, prioritize responsibilities, manage time, communicate clearly, and maintain professional standards • Outstanding written and verbal communication abilities • Ability to interact professionally with employees, subcontractors, service providers, and customers • Proficiency with Microsoft Office applications • Efficient and accurate typing skills of at least 20 wpm; ideally 30+ wpm • Availability Monday-Friday, 10:30 AM-7:30 PM CST • Ability to work a scheduled nine-hour shift, including a one-hour lunch, between 6:00 AM and 8:00 PM Central Time • Salaried, exempt position requiring work beyond 40 hours when necessary • Flexibility for early mornings, late evenings, overnight shifts, weekends, and holidays as required

🏖️ Avantages

• Ongoing professional development • Training and equipment needs support • Employee-focused culture centered around collaboration, commitment and fun • Equal employment opportunity • Disability accommodation during the application and interview process