Customer Success Manager

Emploi pas sur LinkedIn

🕒 il y a 2 mois

🏛️ District of Columbia, Virginia – Distant

🏛️ District of Columbia – Remote ⚔️ Virginia – Remote

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

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IOTAP Inc.

Site WebLinkedInTous les Emplois

51 - 200 employés

Fondée en 2004

🤝 B2B

☁️ SaaS

🏢 Entreprise

B2B • SaaS • Enterprise

IOTAP Inc. est un partenaire de Microsoft Dynamics spécialisé dans la fourniture de solutions de gestion de la relation client (CRM), d'automatisation de la facturation et de gestion des abonnements. L'entreprise se concentre sur l'utilisation de la technologie pour améliorer la communication et la collaboration au sein des entreprises en offrant des services tels que l'automatisation des processus métiers et des canaux intégrés pour les interactions internes et externes avec les clients. Leur objectif est d'aider les clients à augmenter leurs revenus, à améliorer l'expérience client et à rationaliser les opérations de manière efficace.

Description

• Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes • Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities • Gather customer feedback to drive product improvements and advocate for user needs internally • Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience • Find paths for success, helping them unlock the full potential of Work 365’s features • Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations • Ensure contract adherence while supporting clients through renewals, expansions, and changes • Support customer escalations, troubleshooting business and technical challenges efficiently

🎯 Exigences

• 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred) • Strong relationship management skills, with a customer-centric and empathetic approach • Technical proficiency —comfortable explaining complex processes to both technical and non-technical stakeholders • Excellent communication skills (written, verbal, and presentation) • Data-driven mindset, able to use metrics and analysis to make strategic decisions • Project management skills —capable of juggling multiple priorities in a fast-paced environment • Experience with Microsoft Dynamics, Power Apps, or CSP programs • Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution • Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses

🏖️ Avantages

• Fully remote position • Opportunities for growth and flexibility