Client Experience Manager

🕒 il y a 2 mois

🇺🇸 États-Unis – Télétravail

💵 $50 000 - $125 000 / an

⏰ Temps Plein

🟢 Junior

🟡 Intermédiaire

🏆 Customer Success

🚫👨‍🎓 Aucun diplôme requis

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Clinch

Site WebLinkedInTous les Emplois

51 - 200 employés

☁️ SaaS

Advertising • SaaS • AI

Clinch est un fournisseur leader d'outils d'automatisation créative pour la publicité personnalisée. Leurs solutions incluent la personnalisation omnicanal, la vidéo dynamique (DCO), et la diffusion publicitaire intelligente alimentée par des technologies d'enrichissement de données comme la plateforme Clinch ID. Avec un accent sur l'IA génératrice, ils offrent des fonctionnalités telles que l'expert virtuel Copilot pour automatiser la publicité sur plusieurs canaux et plateformes, garantissant une activation efficace des campagnes et une amélioration des performances. Clinch est reconnu pour ses applications innovantes, ayant remporté des prix pour la meilleure automatisation du marketing et la personnalisation, et s'intègre avec des plateformes majeures comme Google Ad Manager. Leurs offres s'adressent à des secteurs tels que le commerce de détail, le e-commerce, l'automobile, le voyage, et les biens de consommation courante (CPG).

Description

• Cultivate a client experience mindset, understanding what it means for a client to be successful and guiding both the Clinch team and clients toward achieving success. • Translate client business objectives into Clinch solutions, aligning the platform's capabilities with client needs. • Identify opportunities and threats in client campaigns and immediately take appropriate action to maximize positive outcomes and mitigate risks. • Provide oversight and guidance on client campaigns to ensure they lead to success and meet client objectives. • Educate and train clients on how to effectively use the Clinch platform, empowering them to leverage its features and capabilities. • Demonstrate a deep understanding of the Clinch platform and its functionalities, using this knowledge to optimize client strategies and outcomes. • Apply a strategic mindset to develop innovative approaches and solutions that drive client success and generate business growth. • Continuously optimize client learning by identifying areas for improvement and implementing relevant strategies and initiatives. • Foster strong relationships with clients, serving as a trusted advisor and building long-term partnerships.

🎯 Exigences

• Strong client experience mindset, with the ability to understand and guide clients toward achieving success. • 2 or more year of DCO, Ad-Tech Ad-Ops or Ad-Server experience. • Proven experience in translating client business objectives into actionable solutions. • Ability to identify opportunities and threats and take prompt action with a sense of urgency. • Campaign oversight experience, ensuring that client campaigns lead to success. • Proficient in teaching clients how to use platforms effectively, delivering training and support as needed. • Deep understanding of the Clinch platform and its functionalities. • Strategic mindset, with the ability to develop innovative approaches and solutions. • Passion for continuous learning and optimization, keeping up-to-date with industry trends and best practices.

🏖️ Avantages

• Unlimited PTO • Medical, Dental, & Vision plans • 401K with matching • Stipend reimbursements (mobile phone service, gym membership, and pet insurance) • Flexible work schedule • Team Happy Hours, Outings (virtual and in-person), great office culture + much more! • Employees receive a complimentary Grubhub+ Membership! Enjoy unlimited $0 delivery fees with Grubhub+ restaurants.